Careers That Changes Lives
This is an exciting opportunity for a high potential, communicative, pro-active candidate to join the our seasoned HR Business Operations Team of EMEA. This person, reporting to the Sn Manager, HRBO EMEA, who is managing a team of 25.
At our HR Shared Services Department in Medtronic, we focus on administrative, project, operational and data support for HR Business Partners (“HRBPs”), and AskHR in the execution of core processes to ensure consistency, effectiveness and efficiency promoting use and adoption of our HR technology platforms. HR Business Operations are directly involved in providing customers (HRBPs of Commercial and Manufacturing) with accurate, consistent and timely responses to their questions and issues regarding HR transactional and technology needs, developing an in-depth understanding of the customer’s needs and engages with customers to ensure quality of response, contributes to the continuous development of knowledgebase tools to provide consistent responses to customers, escalates cases in a timely way to appropriate Subject Matter Expert (SME) if functional expertise is required and promotes the use of self-help tools such as Workday and knowledgebase to encourage customers to answer questions on their own.
In return, we will provide you with world-class training, development opportunities and the opportunity to work in a varied and challenging role. Our offer package will include a competitive salary and other great benefits.
For this position, you will be located in Istanbul and responsible for our Production Facility in Ireland and EMEA Headquarter in Switzerland.
We offer you a position where you can demonstrate your operational HR skills within a vibrant environment that provides a platform for you to use your experience to deliver our business objectives. You will;
- Collaborate across the Human Resources function to establish operational standards and procedures that are leveraged to respond to employee and manager questions, ensure transactions are processed accurately and human resource programs and processes are administered effectively and efficiently.
- Contribute to continuous improvement working closely with the AskHR country coordinators and broader HR Services team to achieve solutions / improvements for all processes / tasks performed in the HR Shared Services Center and pro-actively work on an efficient info flow between HR Partners and other parties.
- Be responsible for performing verification of required documentation, identifying, navigating, researching and troubleshooting HR transactional processes related to multiple HR based applications and associated systems. You will also retain ownership of assigned cases which are escalated to you until closure with end user. You will be the contact person for AskHR, and HRBP’s on a wide range of questions related to Medtronic global, regional and country HR policies and procedures and benefits, including social legislation and employment terms and conditions, HR systems and programs.
- Maintain appropriate records for employee’s HR documents / records through scanning / filing systems and generate letters, contracts, correspondence, forms and other HR related documents which require local completion.
- Assist in a wide variety of general HR projects supporting EMEA Group HR, providing technical and highly skilled clerical and project coordination support. You will also support Senior Leaders with queries related to our HR systems ( Workday, Recognize System, Corner Stone, Taleo ) and direct customers to additional resources, including documented information, reference materials and self-service tools as appropriate.
- 1 to 3+ years of experience in an administrative role within an HR department. Relevant diploma or equivalent with 3+ years customer experience will also be considered.
- Critical thinking, ability to collaborate and create alignment, generate ideas and set high standards focusing on the customer whilst fostering diversity & inclusion in everything that you do.
- Strong problem solver with the ability to handle multiple competing priorities.
- Working in a team environment and also working using your own initiative. You can adapt to all levels of hierarchy and communicate easily and with diplomacy.
- You have strong attention to detail and have a technical aptitude possessing strong computer skills such as Excel, Word, Powerpoint etc.
- Fluent in English and French, written and verbal at a professional level.
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About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
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