- Strong people interaction skills, warm and welcoming to hotel guests, patrons and all hotel employees,
- Provides a genuine and constant level of exceptional services and understands Golden Rule,
- Work effectively in a variety of situations with different individuals and groups to provide best quality service,
- Consistently role models excellent guest service by being involved in the operation as needed and providing same level of service to employees,
- Can take responsibility handling complaints to maintain satisfactory results, creative to enhance service quality,
- Always answers with yes, always smiles even under difficult, long and busy periods,
- Strong language skill in English, clear and polite conversation skill in Turkish,
- Experience in Rooms Division different departments.
- Advance computer skills necessary including Opera systems, MS Office, and Lotus Notes
- Strong supervision and customer service skills necessary.
- Multi-tasking skills.
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