Director International Marketing (Far East Marketing)

Location:
Las Vegas, Nevada

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:
It is the primary responsibility of the Director of International Marketing to expedite processes, use appropriate judgment and make decisions to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing policies practices and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Determine and evaluate customers’ casino activity to provide corresponding incentives and has the authorization to approve a limited amount of allowance (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts).

Maintain and develop property’s customer base to support increasing the customer development efforts.

Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.

If authorized, grant a limited amount of marker authorization limits to qualifying customers.

Make critical business decisions regarding customer credit lines, allowances, and comps.

Assist in managing customers to profitable levels.

Work in conjunction with Casino Marketing, Marketing Executives, and property personnel to assist and facilitate in-house casino customers.

Attend special event functions when appropriate to promote marketing efforts and greet customers.

May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.

Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.

Resolve customer disputes and complaints to the satisfaction of the customer and the company.

Comply with local laws, Title 31, and attend all mandatory compliance and training sessions.

Perform other job-related duties as requested.

MINIMUM REQUIREMENTS:
Bachelor’s Degree or equivalent experience.

Three (3) years of prior relevant experience

Must be able to communicate effectively in one of the following languages:

Far East Marketing – Mandarin and/or Cantonese, etc.

Japan Marketing – Japanese

Latin America Marketing – Spanish and/or Portuguese, etc. o Korea Marketing – Korean

India Marketing – Gujarati, Gujarati, Urdu, and/or Hindi etc.

Europe/Middle East Marketing – French, Italian, Arabic, Farsi, German, and/or Turkish etc.

PREFERRED:
Two (2) years of leadership experience in the casino marketing industry.

High School diploma or equivalent.

Proof of eligibility to work in the country located.

Experience working in a similar resort setting.

CERTIFICATIONS, LICENSES, REGISTRATIONS:
Gaming license/registration as required by jurisdictions

KNOWLEDGE, SKILLS, AND ABILITIES:
Able to work in the fast pace environment

Able to work as a team with co-workers

Starts to demonstrate marketing functional attributes (competencies)

Demonstrates excellent customer service skills

Demonstrates savvy interpersonal skills to effectively communicate with all business contacts

Shows flexibility in working a variety of shifts

Demonstrates and maintains a professional, neat, and well-groomed appearance adhering to MGM Resorts International Marketing standards.

Must be able to communicate effectively in English, in both written and oral forms.

WORKING CONDITIONS:
Regularly scheduled hours: Work Days: Varies | Hours: Varies

Other – Must be flexible if needed for occasional work outside of normal business hours.

• This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please click the following link: http://www.mgmresortscareers.com/careers/contact-us,aspx

We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresortscareers.com/.