Summary of the Role:
As a Customer Support Representative, part of our worldwide group dedicated to support, you will be responsible for recovering functional and technical incidents and requests. Your product expertise will be used to enhance team member skills and knowledge and improve the knowledge solutions database, allowing our customers to faster resolve their issues.
In this role, you’ll find a chance to:
In this role, you’ll be the single point of contact for several of our 125+ implemented Airlines to answer their questions on Amadeus Product and Solutions like Amadeus Loyalty products.
You’ll find chance to provide expert guidance to our Airlines customers and construct a trust relationship with them.
As a Customer Support Representative, part of our worldwide 300 people group dedicated to support, you’ll investigate and resolve functional and technical incidents and requests or escalate them to resolver teams all around the world.
You will also participate in Service Design meetings, where you’ll contribute to improvement suggestions for Amadeus products and solutions as well as to the input for the construction of the associated support service offerings.
About the ideal candidate:
To succeed in this position, Customer Support Representative role requires you to have relevant experience in the following areas;
Minimum 2 years’ of revelant experience
Understanding of the travel business
Strong written and verbal communications, teamwork, and problem-solving skills
Ability to interact and communicate successfully with business partners and technology teams
Having a customer centric approach
University degree preferred
ITIL Foundation Certification is a plus
What Can We Offer You:
A competitive salary and an extensive range of benefits including bonus, health insurance, pension and share match plan
International Working Environment
Impact millions of travelers from all around the globe
Being part of the R&D business unit and global engineering community
Opportunities to innovate
Learning opportunities
Application Process:
The application process can take around 10 minutes to complete. You’ll need to create your candidate profile in our system and upload your resume.
Once you apply, your application will be reviewed and once you found suitable for the role, one of our recruiters will contact you, organize a short phone interview.
Are you the One we’re looking for? Join us to Power better journeys through travel technology!
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The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.
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