Customer Service Specialist (maternity leave replacement)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Connect with us at www.abbott.com, on LinkedIn at www.linkedin.com/company/abbott-/ , on Facebook at http://www.facebook.com/Abbott and on Twitter @AbbottNews.

As Abbott Turkey, we help people live healthier and better lifes through our Established Pharmaceuticals, Diagnostics, Nutrition, and Medical Devices business for more than years. We have approximately 750 employees working nationwide in different areas.

Abbott Medical Device Division is looking for Customer Service Specialist reporting to Customer Service Manager.

A full-time position until February 2022. This is a temporary role to fill in due to maternity leave.

Job Description

• University Degree

• Basic level of English, written and spoken

• Knowledge of Microsoft Office and ERP packages (SAP, …)

• Team player

• Customer and service oriented

• Good organization ability

• Good communication skills for internal and external contacts

• Positive reaction to working in a “deadline” environment, stress resistant

• Integrity

• Sensitive of initiative and adaptability to permanent evolving organizations

• Sensitive to the importance of the product

Your Qualification

• Receive & process orders for all customers

• Handle customer complaints and perform investigations

• Follow up on pricing discrepancies with Customer Service management/tender department/division manager/sales manager

• Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency

• Follow procedures related to the receiving, checking and creation of the sales orders/invoices

• Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicing

• Daily control of invoices issued by the system, checking all orders have been invoiced

• Production of relevant paperwork for invoices

• Perfom on time action for urgent requests from customers

Do you like the sound of this job and think you’ve got what it takes? Then send us your CV today. We look forward to receiving your application.

Discover why candidates choose a career with Abbott in Turkey.

AN EQUAL OPPORTUNITY EMPLOYER – Abbott welcomes and encourages diversity in our workforce