Customer Service Specialist (M/F)

Scope of the Job

To centralize, structure, and strengthen Customer Service within Vilmorin Mikado Turkey and enable sales team to more concentrate on demand creation, the role will be responsible for mainly stock management, preparation of commercial orders collected by sales team, invoicing goods, providing all related documents, arranging shipments, and follow-up customer accounts and stocks. Supporting sales and development teams for trial seeds, promotion material, and etc. delivery from HQ.

Main Tasks and Responsibilities

Order Management

• Sales Order Entry
• Lot detection – Inform to the warehouse
• Sales note transactions
• Conversion of waybills to invoices and E-Invoice operations
• Ensures the communication and coordination in sending all requested documents (invoice, delivery note, import documents, germination results, etc.) to customers on time;
• Receiving acknowledgment from customers
• Price Control&Check / Forecast tracking
• Control Product allocation across customers/sales areas
• Follows up customer limit and collateral occupancy in collaboration with a Credit specialist

Stock Management

• Lot definition of import withdrawals, entering and correcting differences
• Warehouse delivery, and all inventory entry transactions
• Correction of renewed certificate germination rates in stock records
• Lead re-packing operation
• Warehouse stock amount notifications
• Stock count and adjustments (Center and Antalya Warehouse)
• End of period closing transactions & support for stock-current transfer transactions
• Monitor stock availability and stock report delivery

Customer Management

• Creates new customers in ERP System
• Provides and sends the requested documents from the dealer such as ISTA/test results
• Collects information about Producers / Seedlings / Brokers /
• Distributors and to keep this information up to date. Reports to the management team.
• Collects the stock levels of the customers for January and June and notifies them to the Sales Manager and DV Manager
• Creates a reporting system of customer complaints and participate complaint handling process

Pricing

• Obtains and announces “Price List” approved by General Manager and enters into the system.
• Monitor commercial terms assigned for each customer and report unproper actions
• Reviews prices regularly (discounts and promotions with full details). Controls target average price and reports regularly to management. Gets approvals for FOC seeds deliveries

Invoices From Customers

• Directs the invoices from customers to the related unit
• Follows-up the approvals and entry of return from sales invoices from customers
• Follows-up the approvals and entry of price difference invoices from sales

Reporting

• Reports regularly to the relavant managers about customers, logistics and stock updates.
• Sends stock and sales report to the related managers

Additional responsibilities

• Responds quickly to ad-hoc requests of Management about responsibility area
• Organize customer satisfaction surveys when requested
• Monitors and reports of free of charge seeds and commission accounts
• Manages dispatching of promotional materials prepared by the communication department to the field team
• Visits customers with sales team and understand their needs and expectations about seed quality, package, logistics, invoicing, and etc.
• Participates to S&OP Meetings and weekly Sales Team Meetings

QUALIFICATIONS

• Minimum Bachelor degree from a reputable university in Business Administration, or in a related field,
• Minimum 2 years experience in a similar position (accounting, customer service, logistic, supply, procurement…)
• Good command of verbal and written English
• Advance command of MS Office program
• Able to travel when needed

Competencies and Skills

• Strong communication skills
• Team Player
• Problem solver
• Advance analytical thinking
• Customer- Oriented Mindset
• Willing to learn

Güzelyalı Mh., Çiftlik Sokak 7-13, 34890 İstanbul/İstanbul, Turquie