customer service assistant specialist-portguese speaker.

We are looking for a Customer Service Representative for our global business partner which is operating in the Maritime Business and Administration or Logistics.

Create a positive first impression with customers by providing professional, efficient, and customer focused service through phone and e-mail in timely and accurate manner.

Serve as liaison between operation, management and customer to improve customer and business productivity in line with the Global Logistics Center’s goals.

Analyze customer complaints and provide appropriate corrective actions in a timely manner.

Prepare documentation and reports on routine customer correspondence for future reference purpose.

Communicate customer feedback to Operation, Planning, and Business Development departments in order to develop processes for better serving customers.

Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.