We are looking for a “Customer Care Center Advisor” for our company, which carries out its activities in the industrial materials sector, of which we are consulting.
Development of customer relationships through excellent customer service
Interaction with customers to provide and process information in response to inquiries, concerns, complaints and requests about products and services
Pro-activeness in serving customers by communicating about the product and delivery delays, offering alternatives, etc
Taking opportunities to promote new product with customers
Assistance in improving office procedures in order to become more efficient or to comply with SOX requirements