Client Service Specialist

Service

Search portal

Location

Remote

,

Moscow

,

Saint Petersburg

Level

Senior

—

Lead

Our search portal support service is looking for a team member who will handle end-to-end customer service, build support for an international product, interact with the product team, and work to streamline business processes.

What you need to do:
work with the international product team;

set up support processes for users from around the world;

build a support team capable of working with users in English and other languages;

bring long-term projects to life and delegate work to adjacent teams followed by monitoring and measuring its execution;

manage changes and roll out new tools for the support team;

improve customer service for your product;

analyze bulk data, work with existing metrics, and build new ones.

We expect you to:
have experience building support services or similar functions (moderation, content creation) independently or on a contract basis for an international company;

be able to work multiculturally;

know the basics of project management;

have a B2 or better command of English to facilitate communication with team members in different countries, native speakers included, as well as company clients;

speak and write clearly and correctly in Russian;

maintain high standards of responsibility and timeliness for yourself and others;

multitask without sacrificing productivity;

make decisions on your own;

enjoy learning from others as well as independently;

have an analytical mindset that prioritizes attention to detail.

It will be a plus if you:
have worked with or managed geographically distributed and remote teams;

have worked in customer support;

are familiar with best practices and cutting-edge trends in the customer service industry;

speak other non-English languages at any fluency level, including Spanish, French, and Turkish.