- Ensures successful operation and coordination of charging operation services
- Provides multi-level technical support for diagnosing, reproducing and fixing charging operation service issues
- As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service.
- Provides recommendations to improve and address/lead critical issues and root cause analysis.
- Actively contributes to the troubleshooting, performance tuning of charging products. Performs necessary infrastructure deployment / maintenance activities and migration when required.
- Identifies scalabilty, performance and integration issues and proposes optimal solutions.
- Collaborates across products/vendors and related stakeholders to come up with a compelling solution.
- Provides technical guidance and recommendations to other team members.
- Works as on-call support to provide 7*24 support when it is necessary.
- Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
- Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
- Provides standardization / automation of technical processes.
- Deploys new products and services.
- Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
- Reports to stakeholders on product performance and supplier/partner performance.
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