Bench Strength Trainee

The International Language Academy of Canada (ILAC) is one of the best-recognized English language schools in Canada and is known for its students’ diversity (our students come from over 75 countries), quality of teaching, and exceptional customer service in our modern, boutique style facilities.

Our Company mission is to provide the highest quality English language Education and a life-changing Canadian experience to our students and staff.

Have you been looking to work for a reputable company that impacts people’s lives? ILAC is hiring Bench Strength Trainee in our Toronto Campus.

Who are we looking for?

We are looking for you, talented professionals who are passionate about customer service and day-to-day learner that can adopts a customer-centric approach to working with international learners.

You share our views that our students are learners, tourists, and guests, and are ready to go above and beyond to make their learning experience like no other!

You enjoy working in a highly diverse, multicultural, fast-paced and dynamic learning environment.

You view your work as an opportunity to learn about other cultures, while deliberately exercising highest forms of respect and acceptance of all cultures.

On top of all, you bring a high level of commitment to excellence and integrity in serving and learning.

What you could be doing:

· Training for the front line to serve as a point of contact for various requirements coming from students, internal staff, and external clients;

· Training in Social Events department to interact with students, learn about recreational activities, students’ orientation and graduation events;

· Training in Academic team to serve teachers’ faculty, and students on all academic related matters;

· Training for students’ admission and student/partner support, ensuring a delivery of high quality customer service;

· Training in Pathway department to provide students with ongoing support on all High-Education related inquiries with a high quality of customer service;

· Training with Homestay team to help placing students in homestays, providing them with the best-matched type of accommodation, and ensuring they have a positive experience;

· Training in Accounting department for Junior Accounts Receivable role;

· Learning and sharpening your skills while you train across organization;

· Working with experienced professionals in the education industry who come from around the globe.

Your Qualifications and Education Requirements:

· College diploma in one of the related fields, or an appropriate combination of education and experience;

· Hospitality, accommodation or administrative working experience is preferred;

· Able to work under high pressure and highly dynamic environment;

· Complete fluency in English and second language is an asset;

· Strong leadership skills;

· Strong customer service and problem-solving skills;

· Accuracy and attention to details;

· Ability to work effectively in a team and independently;

· Strong computer proficiency, Microsoft Office, Excel, Word;

· Basic mathematical competence.

You also bring:

· Willingness for self-development and day to day learning;

· Enthusiasm and passion for customer service;

· International experience.

Apply Now! We are accepting applications Immediately!

HOW TO APPLY:

· Email your resume and cover letter;

· Please make sure the subject line of your email states Bench Strength Trainee – ILAC;

All candidates must be eligible to work in Canada and available to start immediately.

We thank all candidates who are interested in applying for the position, kindly note, only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Salary: $31,200.00 per year

Schedule:

• Monday to Friday
• Weekends

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)
• dynamic environment: 1 year (preferred)

Language:

• Portuguese (preferred)
• Turkish (preferred)
• Korean (preferred)

Work remotely:

• Temporarily due to COVID-19