Mandarin Oriental Bosphorus, Istanbul
Set to open in early 2021, Mandarin Oriental Bosphorus, Istanbul, will be Mandarin Oriental Hotel Group’s second hotel in Turkey. The hotel will enjoy a prime location on the sunny shores of the Bosphorus, situated on the European side of Istanbul in the high-end residential Kuruçeşme neighborhood.
The urban resort, with its lush generous enchanted gardens, will feature two outdoor pools and private wooden pavilions on the shores of the Bosphorus. Mandarin Oriental Bosphorus, Istanbul will be comprised of 100 spacious guestrooms and suites, innovative restaurants & bars and expensive and elegant banqueting facilities. Spread over 2,700 square meters, The Spa at Mandarin Oriental Bosphorus, Istanbul will become one of Istanbul’s best wellness and beauty destination.
Duties and responsibilities
To provide guests with accurate information maintain complete knowledge of:
o All hotel features/services, hours of operation.
o All hotel restaurant food concepts, menu price range, dress code and ambiance.
o All hotel catering events and restaurant covers.
o All hotel room inventory, daily occupancy, rate structure, targeted monthly and annual revenues, and monitor daily house count and expected arrivals/departures (In particular VIPs).
o Guest loyalty program (Fans of M.O).
o Guest VIP codes assignment and preferences.
To issue reports to necessary departments that are up to date and accurate.
To ensure data entry and data collection is error-free.
To ensure that guests’ requests are communicated to the relevant department in a timely manner through HotSOS system to ensure seamless service delivery.
To ensure that PBX work area in a clean and tidy manner, according to hotel policies and standards.
To prepare in room guest letters and communication documents.
To receive, process and deliver wake up calls in an accurate manner.
Requirements
Good level of English
To posses’ working knowledge of all computer systems (PMS, Key Systems, HotSOS etc.)
Must be able to work morning afternoon and Night Shifts
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