Duties and Responsibilities
Consistently offer professional, friendly and engaging service
Takes orders on the phone, using the guest’s name at all times, and following proper telephone etiquette.
Uses suggestive selling techniques to increase check average.
Assist guests regarding menu items in an informative and helpful way
Establish dietary requirements and make a recommendation to meet them
Record guest orders accurately and efficiently while honoring all special requests
Follow outlet policies, procedures and service standards including LQEs, Pillars and MOQA Standards
Have full knowledge of all menu items, garnishes, contents and preparation methods and beverage lists.
Follow all safety and sanitation policies when handling food and beverage
Refers all unusual requests to the supervisor for proper handling.
Coordinates preparation and delivery of orders with kitchen and room service servers.
Coordinate table/tray pickups from guestrooms, floors.
Coordinate amenity delivery
Processes all payments i.e. Room Charges, cash, credit card, etc.
Some physical exertion may be required including, constant sitting and standing throughout shift, occasional lifting and carrying, ascending or descending ladders, stairs and ramps.
Other duties as the position requirements or as assigned by Managers.
Requirements
Reading, writing and oral proficiency in the English and Turkish languages.
Demonstrates a high standard of verbal communication, social skills and up-selling skills.
Willing to work a flexible schedule and holidays.
Have a minimum of 2 years experience in a similar position, preferably in a luxury environment.
Have the ability to handle multiple tasks at one time.
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