Mandarin Oriental Bosphorus, Istanbul
Set to open in early 2021, Mandarin Oriental Bosphorus, Istanbul, will be Mandarin Oriental Hotel Group’s second hotel in Turkey. The hotel will enjoy a prime location on the sunny shores of the Bosphorus, situated on the European side of Istanbul in the high-end residential Kuruçeşme neighborhood.
The urban resort, with its lush generous enchanted gardens, will feature two outdoor pools and private wooden pavilions on the shores of the Bosphorus. Mandarin Oriental Bosphorus, Istanbul will be comprised of 100 spacious guestrooms and suites, innovative restaurants & bars and expensive and elegant banqueting facilities. Spread over 2,700 square meters, The Spa at Mandarin Oriental Bosphorus, Istanbul will become one of Istanbul’s best wellness and beauty destination.
Duties and Responsibilities
Maximize room revenue and occupancy by effectively controlling rates and availability
Update the various distribution channels for proper rate and room availability as directed by the Director of Revenue & Reservations
Assist in the creation and maintenance of rate codes in the various systems
Ensure group block names and preferences are correctly updated in system
Complete follow through of no-show and late cancellation charges
Ensures that Guest History is updated and acted upon accordingly
Ensure communication with other departments (Finance, Guest Services, Sales, Housekeeping, F&B) to provide a seamless service for our guests
Ensure arrival lists are checked and are complete (arrival times, rates etc.) the day prior to the guest arrival
Clarify duties and responsibilities of reservations colleagues and ensure that work processes are in a logical order
Assist with annual departmental operating budgets as well as capital expenditure and manpower budgets
Control and analyze departmental costs to ensure performance is within budget
Handle all guest complaints and comments relating to the department tactfully
Perform any other reasonable duties as required by the Director of Revenue & Reservations
Requirements
Two years Revenue & Reservations Manager experience in a luxury hotel operation
Bachelor’s degree in hospitality management or a related field
Strong written and verbal communication skills in the English language
Excellent overall communication skills
Proficient in Microsoft Excel, Word and Power Point
Strong mathematical and analytical skills
Knowledge and grasp of hotel distribution systems (GDS, Synxis, etc.)
Able to multi-task
Training and coaching skills
Enthusiastic about training, managing and motivating a Team
Apply now
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