Duties and Supporting Responsibilities
To demonstrate a pride in the workplace and a high level of commitment
Support company’s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit
Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the Manager
Provide excellent service at all time to all of our guests
To ensure that reservations are handled in a friendly and professional manner
Assist guests courteously and efficiently
Set up tables as per the standard
To collect and update Guests’ database
Assist in training
To organize the menus for each service and ensure they are cleaned and in good condition, check menus stock level
To present menus and wine lists and also assist in service during meal period.
Collect daily newspaper and set up accordingly
Administrative duties including daily report, competition check, ordering of office supplies
Communicate with Kitchen for any guests’ special request and dietary requirements
To wish each and every guest a warm farewell and thank them for coming
To fully inform and aware about all information connecting to Food and Beverage venues and Mandarin Oriental Bodrum generally
To have role of good Brand ambassador
Requirements
Reading, writing and oral proficiency in the English and Turkish languages
Demonstrates a high standard of verbal communication, social skills and up-selling skills
Willing to work a flexible schedule and holidays
Have a minimum of 3 years’ experience in similar position, preferably in luxury environment
Have the ability to handle multiple tasks at one time
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