Duties and Responsibilities
To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests.
To give and receive handover information at shift beginning and end to ensure effective communication.
To ensure the safekeeping of passkeys.
To ensure the safe use of resort buggies.
To check arrival and departure reports to enable anticipation and of guests’ needs.
To log all arrivals and departures in the daily book and by using HotSOS whenever relevant, to enable an efficient follow-up in case of queries.
To ensure that luggage or other items are delivered or collected from the guest’s room within the Company’s standard.
To ensure that the hotel entrance lobby is clean and tidy.
To ensure that the workplace such as the luggage room and long-term storage room is clean and tidy.
To greet guests, offering assistance in carrying items efficiently.
To introduce guests to the Guest Service Agents for an efficient and personalized check-in.
To deliver luggage or other guest items according to LQE standards.
To ensure a warm “Farewell” to all guests leaving the resort, encouraging their repeat custom.
To assist in answering the telephone, providing assistance when possible.
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