Apply now Position: Assistant Front Office Manager (In Charge Night) Job no: 513260 Employment type Temporary / Seasonal Property / Office: Mandarin Oriental, Bodrum Location: Bodrum, Turkey Department: Management (Manager), Front Office

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Bodrum

A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing

Duties and Responsibilities

Attend to guest’s requests and complaints.
Investigate glitches and incidents, address to the department concerned, see that corrective actions are taken and respond to guest with an appropriate explanation and apology
Co-ordinate with Guest Services on VIP arrivals, walk-ins, groups and guests with special requests, relocating guests during full house situations.
Co-ordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPs
Inspect VIP arrival rooms with appropriate amenities set up
Ensure effective communication via daily briefings and weekly updates within the department.
Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible
Co-ordinate and take charge of any emergency during the night until General Manager or Hotel Manager arrives

Requirements

Mandatory
Minimum of 2 years Front Office Management experience in a luxury operation
Excellent written and verbal communication skills in the English and Turkish language
Ability to multi-task
Comfort level with managing overnight operation which includes Rooms and Food and Beverage operations
Strong problem solving skills
Computer knowledge which is not limited to: Excel, Word, Power Point

Desirable
Multi-lingual