About RWS:
RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.
Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.
Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.
Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
About the Role:
RWS is currently looking for new talents with native speaker fluency or full professional proficiency in the following languages:
English
French
Dutch
Spanish
Portuguese
The Customer Service and Business Data Technician is mainly responsible for providing support by email to general users and businesses as well as researching, analyzing and validating information using web-based maps and news articles/social media/official websites.
Responsibilities:
Provide support to general users of maps app
Trouble-shoot and if required, escalate issues
Deal with business queries, in accordance with company policies
Evaluate data quality through web-based research and phone calls
Apply critical thinking to identify high-level trends
Identify root cause(s) of trending issues through web-research
Create analytical reports
Requirements:
Candidates must be eligible to work in USA
Candidates must have native speaker or full professional fluency in one of the target languages, and excellent English language skills, both written and verbal
Skills and Experience:
Detail-oriented, analytical and passionate about solving problems
Passionate about IT and familiar with iOS and macOS
Able to work with large data-sets, identify patterns and trends and draw conclusions to recommend actions
Comfortable with placing outbound calls
Comfortable working independently, as well as in small and large cross-functional team
Nice to have:
Experience with spreadsheets
Experience with database systems
Customer support experience in a technical environment
Familiarity with basic GIS concepts
Familiarity with web-based map applications
Experience in data analysis
Experience with social media sites
University Degree in Business Analysis or equivalent combination of education and experience
More information:
W2 payroll position
Onsite and full-time position in Austin, Texas
Day shift from Monday to Friday
Life at RWS – We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all – any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.
We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.
RWS is an Affirmative Action Employer. Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status. For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Recruitment Agencies: RWS Group PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
Category
Customer Support/Technical Support
Job Type
Full-time
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