Ambassador – Diyarbakır

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Connect with us at www.abbott.com, on LinkedIn at www.linkedin.com/company/abbott-/, on Facebook at http://www.facebook.com/Abbott and on Twitter @AbbottNews.

As Abbott Turkey, we help people live healthier and better lifes through our Established Pharmaceuticals, Diagnostics, Nutrition, and Medical Devices business for more than years. We have approximately 750 employees working nationwide in different areas.

Abbott Diagnostics Division is looking for Ambassador reporting to Customer Experience Manager

Job Description

Primary Objective of Position

• The Abbott Ambassador is responsible to create ongoing value that results in customer renewal, generation of additional business, and to establish strong brand loyalty.

• The Abbott Ambassador is responsible to serve customers across all aspects of their business excluding instrument repair:

  • Support implementation transition for new start-ups,

  • own post-sales support and

  • drive overall health system operations optimization.

• The Abbott Ambassador is responsible to own and execute account strategy to expand Abbott business and assist customers with growing their business:

  • Understand their future needs,

  • identify new opportunities that offer additional value, and

become a trusted advisor improving customer satisfaction.

Major Accountabilities

• Ensures that all activities are performed in compliance with quality system requirements.

• Develop Strategic Growth Plan at the territory level and leverage the plan on a daily basis.

• Maintain accurate and up-to-date customer data in aforce.

• Execute Account Plan tactics to grow existing business.

• Act as Abbott point of contact for clients to handle any issues or support requests.

• Support renewal of existing business, with the enterprise team.

• Work with customer to ensure the entire Abbott solution is being utilized as expected.

• Assess utilization and inefficiencies on instruments and work with customer to maximize testing capabilities.

• Add solutions, including assays and software, to help customer achieve strategic priorities or improve efficiencies.

• Continue to manage post-sales customer support activities.

• Consult with customers to improve operations and KPI’s.

• Oversee progress of cross-functional implementation team (post-sale) with project manager.

Your Qualification

• Bachelor´s degree or equivalent experience required. Bachelor´s/Engineering degree in biomedical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred.

• Minimum 3-5 years of experience in Diagnostic Industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts.

• Ideally a proven track record in a similar position supported by management and customer references.

• Excellent product and industry knowledge.

• Strong understanding of key stakeholders and customer dynamics.

• Strong solution selling and relationship building skills.

• Excellent communication skills.

• Fluent in local language and English, additional languages are advantageous.

Do you like the sound of this job and think you’ve got what it takes? Then send us your CV today. We look forward to receiving your application.

Discover why candidates choose a career with Abbott in Turkey.

AN EQUAL OPPORTUNITY EMPLOYER – Abbott welcomes and encourages diversity in our workforce