Marketplace Insights Executive

Our purpose is to create the most positive impact in our country and ecosystem by enabling commerce, empowered by technology! We are a Tech company – Technology is the driver, ecommerce is the outcome.

We were established in 2010 to provide a seamless e-commerce experience to our customers and vendors. In ten years, we became the largest e-commerce company in Turkey, as well as one of the leading global platforms. We continue to grow and create value through our three main divisions: Trendyol Tech, one of the leading R&D centers; Trendyol Express, the fastest growing delivery network; and Dolap, the largest second-hand goods platform.

Our culture is at the core of everything we do. Focused on results, keeping our customers first, we always work for better and always test, iterate and improve. We learn from our mistakes, direct and open feedback is at the core of our culture.

We are scaling fast and profitably, expanding into international markets. If you want to learn, grow and deliver, if you are results-oriented, love teamwork, appreciate open communication, learning and iteration, and making decisions with data, Come, join our tribe!

Marketplace Team is responsible for leading the initiatives to identify the opportunities for expanding selection that our Customers want, help business teams identify growth opportunities based on technology and data-driven processes. In the end, we are all working towards the same goal: to create an excellent experience for our customers at Trendyol.

YOUR PROFILE

• Minimum 6+ years of experience in service sectors e.g. e-commerce, banking and telecom, E-commerce experience is a plus,
• Experienced in customer/partner experience, CRM journeys, x-channel communication and experience design,
• Minimum 2+ years of team leadership and coaching experience,
• Customer-driven and analytical mindset with a desire and ability to identify and resolve seller pain points,
• Experience conducting B2B customer research incl. social media research, managing research and survey tools,
• Experience working with data from multiple sources i.e. transactional, web analytics, survey data, research, focus groups, social media listening reports etc.
• Excellent communicator with experience in facilitation across all levels; skilled at addressing both large and small audiences,
• Experienced in “agile” working environment and project and familiar with project iteration culture,
• Excellent verbal, written and presentation skills in English,
• Self-starter, sense of urgency, and works well in fast changing environment.

YOUR CHALLENGE

• Follow e-commerce & marketplace environment best practices, develop projects that will improve seller engagement and follow up the actions to be taken by other teams,
• Interpret and synthesize seller feedbacks from various sources (surveys, operational data, contact center data, social media, organizations and research),
• Plan, scope and lead seller research studies, working backwards from seller needs to identify areas that can drive impactful seller experience,
• Plan and execute studies: scoping, defining methodology, collecting and analyzing data, and presenting key findings and recommendations to business stakeholders,
• Plan focus groups to collect insighst and feedbacks,
• Provide qualitative and quantitative analysis and insight to inform business strategy, seller communication and brand perception strategy,
• Engage with projects, to provide insights into seller/partner needs and requirements, to improve quality of experience and journey,
• Regular measurement of seller engagement KPI’s and making necessary arrangements by detecting improvement areas,
• Develop new methodologies and processes to generate insights that can scale,
• Design communication strategy based on seller insights.

WHAT’S IN IT FOR YOU?

• Take responsibility from day one, improve your skills and learn continuously.
• We have open communication, team work and promote servant leadership. We value talent, not titles!
• Chance to shape future of e-commerce with us and experience agility at its best!
• Working in an engaging workplace and being part of our cross-functional, diversified and dynamic team.
• Don’t forget to have fun while we work, we work hard play hard, open office and happy hours 🙂