1. To display, at all times, a friendly courteous and professional manner in all dealings with guests, patrons and other employees.
2. To welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
3. To quote and be familiar with room and rate availability for current and future dates.
4. The ability to accept reservations, changes and cancellations in the absence of reservations staff.
5. To assist in escorting all guests to their rooms in accordance with their requests and the Four Seasons standards.
6. The ability to work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
7. To handle guest problems or complaints by understanding the problems with all aspects and then handing the problems over to the appropriate departments, following up the results and making sure to end the problems with 100% guest satisfaction.
8. The ability to keep all support departments informed of necessary information or requests.
9. To handle safety deposit box requests; including distributing, giving access to and closing procedures.
10. The ability to complete key packets and vouchers, and to modify registration cards.
11. To check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
12. The ability to maintain a balanced bank assigned to you from the hotel.
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