Mandarin Oriental Bosphorus, Istanbul
Set to open in early 2021, Mandarin Oriental Bosphorus, Istanbul, will be Mandarin Oriental Hotel Group’s second hotel in Turkey. The hotel will enjoy a prime location on the sunny shores of the Bosphorus, situated on the European side of Istanbul in the high-end residential Kuruçeşme neighborhood.
The urban resort, with its lush generous enchanted gardens, will feature two outdoor pools and private wooden pavilions on the shores of the Bosphorus. Mandarin Oriental Bosphorus, Istanbul will be comprised of 100 spacious guestrooms and suites, innovative restaurants & bars and expensive and elegant banqueting facilities. Spread over 2,700 square meters, The Spa at Mandarin Oriental Bosphorus, Istanbul will become one of Istanbul’s best wellness and beauty destination.
Duties and Responsibilities
- Attend to guest’s requests and complaints.
- Investigate glitches and incidents, address to the department concerned, see that corrective actions are taken and respond to guest with an appropriate explanation and apology
- Ensure LQE and MOQA is delivered and a smooth and successful operation is carried out in these areas daily
- Co-ordinate with Guest Services on VIP arrivals, walk-ins, groups and guests with special requests, relocating guests during full house situations.
- Co-ordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
- Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPsCo-ordinate with Security with regards to any criminal act within the hotel or suspicious guests
- Inspect VIP arrival rooms with appropriate amenities set up
- Ensure effective communication via daily briefings and weekly updates within the department.
- Ensure that standards, policies and procedures are maintained
- Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible
- Co-ordinate and take charge of any emergency during the night until General Manager or Hotel Manager arrives
Requirements
- Minimum of 3 years Front Office Management experience in a luxury operation
- Excellent written and verbal communication skills in the English and Turkish language
- Ability to multi-task
- Strong problem solving skills
- Prior experience in a renovation and or pre-opening luxury environment
- Multi-lingual
Apply now
To help us track our recruitment effort, please indicate your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.