Customer Service Coordinator

Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the world’s most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit www.brambles.com.

Job Description

• Professional and courteous answering of all incoming calls,
• Prompt and efficient follow-up of customer queries & service requests. Liaise efficiently with Field Sales and Customer Service teams,
• Ensure the investigation and resolution of customer enquires with minimal delay, Where there is a delay of more than 48 hours the customer is to be communicated with at all times,
• React positively to problems identified and undertake root-cause analysis,
• Take preventive action to ensure customer satisfaction maximised,
• Maintain regular contact with field teams and provide analytical data and support on specific account queries,
• Continuous communication with Participating Distributors regarding stock and declarations through Portfolio+,
• Work in line with other functions.(i.e. Logistics regarding deliveries to customers),
• Record and track Customer complaints regarding quality issues,
• All correspondence must be in a professional and businesslike manner,
• Correspondence with the customer should always maintain a standard that reflects clarity of understanding,
• Import data from various sources of CHEP software systems (SAP, BW, Siebel) to resolve credit equipment balances or issues on customer accounts to improve revenue,
• Educate customers about terminology, features and benefits of products i.e. Portfolio in order to improve customer satisfaction.

Preferred Education

Bachelors

Preferred Level of Work Experience

1 – 3 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].