International Customer Support Agent

About Pisano

Pisano is a scaling technology company where we develop an elegant and innovative Experience Management Platform to

• Enable businesses to better understand their customers and employees, and provide an exceptional experience with the art of collecting feedback from various channels, analyzing their behavior and engaging with them.
• Empower the customers’ and employees’ voices to be heard by businesses who invest in experience management by respecting the ethical values of privacy.

We are a rapidly growing company, seeking to add diligent, self-driven, and passionate individuals that could add to our success-oriented team. Don’t hesitate, join us and be a part of a place where today’s journey paves the way to tomorrow…

How is Pisano Doing?

This is what’s happening at Pisano…

• We are funded by international investors
• We have 100+ enterprise customers from all over the world
• Our platform is being used in 30+ different countries every day
• We are on the trajectory of boosted growth through our successful & proven business model around Europe, MENA, and APAC.

We are seeking an International Customer Support Agent who is not only diligent & passionate but has the drive to provide expertise, and direction on ensuring the success of Pisano users.

You will be

• 
  Responsible for maintaining consumer satisfaction through the provision of problem-solving resources, ensuring that they are constantly receiving the best in-class customer services.
• Reporting to the International Customer Support Manager.

What Does Pisano Expect From You?

We expect you, our ideal International Customer Support Agent, to

• Apply Customer Support Practices to ensure customers receive excellent and consistent service. It is vital that all employees provide the same types of assistance and handle issues in similar manners.
• Defuse situations with unhappy customers.
• Inform clients by explaining procedures; answering questions; providing information.
• Update job knowledge by studying new product descriptions; participating in educational opportunities.
• Read our Product Development Outline (medium.com/pisanoeng/pisano-product-development-ppd-outline-89f5509f975a) before your application.
• Develop a deep understanding of the Pisano platform.
• Help our Product Development Team develop the features that will decrease the support request volume.

Job requirements

What Functional Skills Do You Need?

• Excellent communication skills since you will be representing Pisano.
• Ideally, experience working in a large and complex call center environment with a proven track record of delivering customer support metrics with successful outcomes.
• Alternatively, a previous role where you dealt closely with different business stakeholders or clients
• Strong ability to work with others to achieve a common goal.
• Ability to take initiative
• Ability to handle high-pressure situations

What Technical Qualifications Do You Need?

• Excellent oral and written communication skills in English, Turkish and Arabic.
• Ideally, 2+ years of experience in customer support at software companies.
• Alternatively, experience in managing stakeholders and customers.
• Bachelor’s degree from a reputable university (Being graduated from a reputable university or an engineering faculty is a plus).
• Being able to provide at least two references (previous team lead or manager).