Careers that Change Lives
Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. This is a great opportunity for an experienced sales professional from medical device market to gain greater independence in their work and join truly dedicated global team.
A Day in Life
Under the leadership of the Customer Service Manager, the Senior Customer Service & Customer Care Representative is the individual contributor who provides organizational related support or service for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision. This position concerns the TWAL (Turkey, West Asia, Levant) region, where you will work in close cooperation with local commercial teams (Sales, Marketing, DSM). In this position you;
- Will represent company to external and internal customers, answer product-related questions, trace lost shipments, interpret and clarify customer orders for the shipping department, take orders or registrations and when necessary, may connect customers to appropriate support or field staff.
- May manage web-based ordering or registrations, will confer with management regarding customer credits, return goods for credit, identify quality assurance complaints and write price differentials on mail orders.
- May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
- May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
- Bachelor’s degree from a university,
- Minimum 6 years of relevant experience,
- Broad practical knowledge of operational systems and practices typically gained through extensive experience and/or education,
- Excellent verbal and written communication skills and fluency in English,
- Excellent interpersonal skills and ability to work in and lead cross-functional teams,
- Drive for results & creative problem solving and customer focus.
- Proven experience in SAP use.
Your Answer
Is this the position you were waiting for? Then please apply directly via the apply button!
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Apply Now
To help us track our recruitment effort, please indicate your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.