The Technical Coordinator for the Responsible Sourcing Strategies program in the Food & Agriculture Division works with multiple projects including client-specific responsible and sustainable sourcing programs as well as other programs under development.
The primary responsibilities of the Technical Coordinator include managing administrative tasks related to communication with clients and auditors, onboarding auditors, organizing national and international audit logistics, reviewing and tracking auditor’s expenses, reviewing and approving auditor’s invoices, creating data tracking sheets in Excel and analyzing results, reviewing audit reports and audit-related documentation, organizing and developing trainings, supporting document and procedure development. The Technical Coordinator is also responsible for documenting and reviewing all of the aforementioned activities on an ongoing basis in the SCS database. This position reports to the program’s Technical Manager, works closely with auditors, and supports the Director.
Relevant Services/Schemes
Ferrero Farming Values
Numi
Enroot
Other programs as needed
Essential Duties and Responsibilities
Communications
Manage daily email and telephone/Skype/Zoom/Microsoft Teams communications in English and Spanish with:
Auditors based in Europe and Latin America
Clients based in Europe, Asia, Latin America
Audit Coordination and Planning
Ensure consistent flow of audit projects and conduct field observations as needed
Prepare audit plans and related audit documents and forms
Track and manage audit project milestones and deadlines
Prepare work orders and invoices for clients
Manage auditor schedules, workloads, and travel budgets
Plan audits and trip itineraries for staff and auditors
Carry out travel bookings and logistical arrangements, as needed
Review expense reports for staff and regional auditors
Conduct review of audit reports completed by staff auditors and regionally based auditors
Apply professional judgement on the quality of audit reports
Operations
Ensure program compliance with SCS quality system
Maintain new, existing, and archived program files in accordance with program requirements
Support Technical Manager to develop and edit program guidance updates, audit report templates, communications and letters as needed
Support Technical Manager and auditors to develop training programs and related materials as needed
Conduct desk-based and field audits as required (international travel might be required)
Research third-party auditing initiatives and responsible sourcing programs and prepare summary reports in support of RSS staff
Additional tasks as requested by the Director and Technical Manager
The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Qualifications
Must have strong proficiency or fluency in Spanish. Fluency in English required. Fluency or proficiency in other languages (Turkish, Bahasa, Italian, Portuguese, Mandarin, etc) desired.
Scope-specific work or study experience, and/or applied experience in agricultural or food production systems
1+ years’ experience in project management or administration
Excellent writing, communication, and customer service skills
Initiative and ability to work independently and use professional judgement; responsive and adaptive personality
Ability to complete time‐sensitive projects and to provide realistic deadlines
Excellent organizational skills and strong attention to detail required
Strong time-management skills
Experience with Microsoft Office programs including Microsoft Word, Power point, Outlook, and Excel. Advanced proficiency or Expert level with Microsoft Excel very desirable.
Education and Experience
Bachelors’ Degree in a related field (Environmental science, Sustainability, Agricultural or Food Systems, etc.) or equivalent work experience
Scope-specific work or study experience, and/or applied experience in agricultural or food production systems, international settings preferred
Experience with database management systems
Understanding of food labeling programs and certification initiatives preferred
Experience with third-party certification, ISO 9001 accreditation or similar preferred
Experience in quantitative and qualitative data collection and analysis preferred
Physical Requirements
This is an office-based job. Sit 6+ hours per day. Keyboarding 6+ hours per day. Must be able to lift and carry 20 pounds. Must be able to speak and listen in person and on the phone. Auditing may require international travel and extensive hours in the field. Must be able to walk and hike on rugged terrain and work in varying climates and outdoor environments.
Work Environment
Office primarily when not performing audits for clients
Agricultural field and food facilities during audits, and auditor assessment activities
Open agricultural fields and orchards
In close proximity to moving tractors, farm machinery, forklifts, and processing equipment
In and around pesticides and other processing and sanitation chemical storage facilities
Under temperature/weather extremes of high heat/cold, dusty and/or windy conditions
Travel with/in client vehicles to factory/farm often in rural areas
EEOC Statement:
SCS Global Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS Global Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
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