Customer Experience Training Senior Specialist

Our purpose is to create the most positive impact in our country and ecosystem by enabling commerce, empowered by technology! We are a Tech company – Technology is the driver, ecommerce is the outcome.

We were established in 2010 to provide a seamless e-commerce experience to our customers and vendors. In ten years, we became the largest e-commerce company in Turkey, as well as one of the leading global platforms. We continue to grow and create value through our three main divisions: Trendyol Tech, one of the leading R&D centers; Trendyol Express, the fastest growing delivery network; and Dolap, the largest second-hand goods platform.

Our culture is at the core of everything we do. Focused on results, keeping our customers first, we always work for better and always test, iterate and improve. We learn from our mistakes, direct and open feedback is at the core of our culture.

We are scaling fast and profitably, expanding into international markets. If you want to learn, grow and deliver, if you are results-oriented, love teamwork, appreciate open communication, learning and iteration, and making decisions with data, Come, join our tribe!

Customer & Seller Experience team analyzes the needs of customers and suppliers and offers solutions to increase their satisfaction and loyalty. Designs end-to-end customer experience processes for existing and new business models. The biggest responsibility of this team is to help Trendyol become a love brand by knowing the processes of all teams well!

YOUR PROFILE

• Bachelor’s degree from reputable universities. Masters degree is a plus,
• Minimum 4 years experience in training, coaching, and/or facilitating in a professional environment, for employees and internal clients,
• Customer-driven and analytical mindset with a desire and ability to identify customer experience teams’ training needs,
• Open minded, innovative conceptual thinking ability, self-managed, able to process abstract concepts and convert to training,
• Proactive and results oriented approach,
• Able to work within a dynamic and fast-paced environment,
• Self-motivated and passionate with excellent communication, presentation and interpersonal skills
• No military obligation for male candidates.

YOUR CHALLENGE

• Identify current and future training and developmental needs for customer experience teams,
• Design and expand training curriculums/programs in accordance with Trendyol strategies,
• Develop training materials of classroom and e-learning courses,
• Conduct training sessions when necessary,
• Evaluate the effectiveness of training programs,
•  Monitor and review trainees’ progress,
• Support ad hoc tasks or projects as required.

WHAT’S IN IT FOR YOU?

•  Take responsibility from day one, improve your skills and learn continuously.
•  We have open communication, team work and promote servant leadership. We value talent, not titles!
•  Chance to shape future of e-commerce with us and experience agility at its best!
•  Working in an engaging workplace and being part of our cross-functional, diversified and dynamic team.
•  Don’t forget to have fun while we work, we work hard play hard, open office and happy hours 🙂

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Want to join us? Happy to receive your online application!