Senior Associate – Customer Facing Colleague Delivery – Turkey (Contractor)

ROLE SUMMARY

Sales Force Enablement is a service vertical within the Customer Facing Colleague Delivery (CFCD) team, driving performance, scale, simplicity, and efficiency for the sales force. This role will be responsible for leading Customer Facing Colleague service delivery activities for Turkey that allow the business to drive quality at scale. This role will strategically collaborate with all verticals and related CMO and Business parties and other global colleagues within CFCD to operationalize key services like sales force targeting, deployment and alignment, call planning, and virtual selling etc. The role is also expected to represent Turkey in global related meetings, and take active responsibility in CoE(Center of Excellence) workstreams. The role will apply technical delivery knowledge to partner with the Service Design Owner for Sales Force Enablement as needed to support and enable service improvements for Turkey market within this service vertical.

BASIC QUALIFICATIONS

• Bachelor’s degree from a reputable university
• Proficiency in Turkish and English languages
• Cross-BU and/or diversity of job experiences
• Drive for optimization/excellence
• Delivery of customer services and experiences
• Ability to prioritize among and deliver on complex tasks.
• Experience in contributing to the team culture.
• Strong ability to drive collaboration and foster highly productive, functional relationships.
• Demonstrated agility and ability to independently drive program completion in expedited timelines.

Key Attributes:

Accountable for delivering the Sales Force Enablement remit for Turkey while applying skills and knowledge to enhance service delivery continuity and quality.

Responsible for the below Sales Force Enablement activities for Turkey:

• Operational focused (day to day) stakeholder engagement
• Sales Force Targeting
• Sales Force Deployment & Alignment
• Call Planning
• Virtual Selling
• Analysis to drive performance and quality decision making
• Presenting the analysis and overall expertise with Leadership Team
• Collaborates with CFCD & CMO Colleagues and other Commercial Leads to deliver strategic solutions that advance and optimize the Sales Force Enablement under a globally connected, locally embedded model
• Reports to CMO Business Partner Turkey

ROLE RESPONSIBILITIES

• Drives CFCD services in Turkey:
• Field Force sales call/detail planning and activities with processes and tools (e.g. Sales Force Automation, (SFA), Digital Rep Advisor (DRA)) etc.
• Enables customer segmentation, sales force sizing, call plans and sales performance projections
• Builds efficient and optimized sales team structures, reporting hierarchies and geographical boundaries (maps)
• Enables virtual communications, engagements and details between CFCs and HCPS
• Support for customer facing colleagues in obtaining access to hospital systems in an efficient, timely, and cost-effective manner, while remaining compliant with Pfizer and hospital system policies. Credentials include, but are not limited, to background checks, drug screening, and medical testing.
• Exercises independent judgement to improve CFCD service delivery for Turkey:
• Identifies needs for innovation or operational support.
• Takes appropriate / compliant risks to advance innovative processes and methodologies for moderately complex problems with supervisory support where needed.
• Understands the CFCD Design and Global Vertical service catalog definition, processes, enhancements, and strategies
• Contributes to the standardization, optimization and automation towards higher efficiency, better service quality, and faster solution provisioning.
• Ensures the collection and provision of service delivery data and insights to support further service delivery optimization, effectiveness of daily service delivery operations and to provide insight for Biopharma Ops
• Ensure the usage of Biopharma Ops service delivery tools and platforms.
• Improves quality, consistency (One Pfizer), and compliance across BUs.
• Ensures all service delivery – wherever applicable – meets agreed in place quality plans in collaboration with relevant stakeholders to meet compliance policies, guidelines, and procedures.
• Defines priorities and allocates resources to drive efficient and effective HCP engagement:
• Possesses a deep understanding of the Turkey market business landscapes and BU strategies to determine key priorities and their impact on CFCD activities.
• Proactively engages with in-market colleagues to understand and ensure alignment of and support initiatives to determine optimal resource allocation and investment that enables efficient and high-quality HCP engagement.
• Manages his/her budget to ensure service delivery commitment and financial expectations are met with supervision.
• Align, contribute to, and implement the new CFCD Design capabilities, tools, take part and responsibility in global projects of innovations that are part of the vertical roadmap and strategy.

Purpose

Breakthroughs that change patients’ lives… At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

School of Leaders

We, as Pfizer Turkey, make a difference with our visionary and pioneering approaches ranging from our concept of raising leaders through rotations, providing international career opportunities to creating a flexible, enjoyable work environment. There are no limits to what we can accomplish to touch lives here!

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Mkt & Sales/Commercial Bus

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