Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs – Elekta.

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available – please contact us for more details!

Responsibilities –

• Lead and manage end-to-end Service operations across the TPI region, including field service, technical support, spare parts and service contracts
• Ensure consistent service quality, compliance and operational effectiveness across all countries
• Drive continuous improvement initiatives to enhance service efficiency, reliability and customer experience
• Own and manage the Service P&L for the TPI region, including revenue growth, gross margin, cost control and CAST
• Lead annual budget planning, forecasting and performance tracking
• Drive service sales initiatives including upgrades, EOL/EOGS strategies and service contract optimization
• Be accountable for customer satisfaction across the region and manage key customer escalations
• Build strong relationships with strategic customers and key stakeholders
• Act as the primary Service interface for Sales, Projects and other internal functions
• Lead, coach and develop Service teams across direct and indirect markets
• Build and maintain a strong, capable Service organization aligned with Elekta standards and matrix structure
• Drive performance management, capability development and succession planning
• Promote a strong safety, quality and compliance culture
• Develop and support distributor service capabilities in indirect markets
• Ensure distributor performance, compliance and service quality meet Elekta standards
• Ensure full compliance with Elekta policies, quality standards, HSE requirements and OFAC license rules
• Ensure all service activities are conducted in line with local regulations and Elekta Code of Conduct

Authorities –

• Manage and approve Service operational budgets and expenses in line with company policies
• Participate in hiring decisions and organizational planning in accordance with Elekta recruitment processes
• Approve purchase requisitions within delegated authority limits
• Initiate and implement actions to improve service profitability, efficiency and cost structure

Relevant Knowledge, skills and competencies –

• Bachelor’s degree in Engineering or a related technical discipline
• Minimum 8–10 years experience in Service, After Sales or Operations roles
• Proven experience managing multi-country service operations
• Solid background in service financial management and KPI-driven performance
• Experience in regulated industries and/or medical technology is an advantage
• Strong leadership and people management skills
• Customer-focused mindset with strong escalation management capability
• Strong analytical and problem-solving skills
• Ability to identify and develop service revenue opportunities
• Experience working in matrix and multicultural organizations
• Excellent communication and stakeholder management skills
• Fluent in English; additional regional languages are an advantage

Additional local information or n/a

• Regular travel across Turkey, Pakistan and Iran required

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