Community Manager

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Summary:

We are seeking an enthusiastic and dedicated Community Manager to join our team, responsible for building and nurturing a vibrant community across various platforms. In this role, you will engage with members, create compelling content, and foster a sense of belonging within our community, while providing valuable feedback to enhance our strategies.

Responsibilities:

• Actively interact with community members on online and offline platforms (social media, forums, Discord, Slack groups, events, etc.), initiating and sustaining conversations.
• Plan and execute campaigns, contests, and events that strengthen the sense of belonging and encourage participation among community members.
• Develop strategies to facilitate the onboarding of new members and enhance the loyalty of existing ones.
• Create and regularly share engaging and valuable content (posts, articles, videos, FAQs, etc.) specifically for community platforms.
• Ensure messaging aligns with the company’s overall marketing and communication strategies.
• Enforce community guidelines, managing negative behavior or spam.
• Respond to members’ questions, comments, and complaints in a timely and effective manner, directing them to relevant departments when necessary.
• Ensure a positive, respectful, and inclusive environment is maintained within the community.
• Continuously monitor, gather, and analyze feedback, trends, and user behavior from the community.
• Provide valuable insights to product, marketing, and customer service teams.
• Track key performance metrics such as community growth, engagement rate, and satisfaction, and provide regular reports.
• Work closely with marketing, product development, customer service, and other relevant departments to ensure the community strategy aligns with company goals.
• Represent the community at internal company events.

Qualifications:

• At least 3-5 years of experience in community management, social media management, or digital marketing.
• Excellent verbal and written communication skills in Turkish and English, with the ability to tell compelling stories.
• Strong empathy, active listening, and problem-solving skills.
• Proficiency with various social media platforms and community management tools.
• Ability to demonstrate creative and innovative approaches to content creation (text, visual, video).
• Basic analytical thinking and reporting skills with the ability to interpret community metrics.
• Crisis management and conflict resolution abilities.
• Strong interpersonal skills, energetic, with a positive approach.
• Proactive, responsible, and results-oriented work ethic.
• Team-player, open to collaboration, and adaptable.
• Ability to quickly adapt to evolving digital trends and community dynamics.
• Curious, eager to learn, and committed to continuous self-improvement.
• Proficiency in basic graphic design or video editing programs (e.g., Canva, CapCut, Adobe Spark) is a plus.
• Experience with CRM or advanced community management software (e.g., Sprinklr, Hootsuite, Sprout Social) is a bonus.
• Experience working closely with AI tools is appreciated.

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

When you click “Submit Application”, this will send any information you add below to VML. Before you do this, we think it’s a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Read Full Description