Spa Director

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus – the storied strait that links Europe and Asia – our lovingly restored, 19th-century Ottoman palace brings together Istanbul’s ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city’s inimitable waterfront skyline. We’ll show you a seldom-seen side of Istanbul during your stay with us.

Please note: This is a local position, only candidates with existing work permit in Turkey (either Turkish Nationals or Turkish ID holders will be considered).

Join our Team

Four Seasons Hotel Istanbul at the Bosphorus is seeking an experienced, strategic, and results-driven Director of Spa to lead and oversee The Spa, Fitness Center, Pools, and Hotel Retail Shops.

In this senior leadership role, you will be fully accountable for people leadership, operational excellence, guest satisfaction, and financial performance. You will set the vision, standards, and commercial direction of the Spa operation while ensuring alignment with Four Seasons culture, values, and the Golden Rule.

This role requires a hands-on leader who understands luxury wellness operations, drives revenue growth, anticipates industry trends, and consistently delivers exceptional guest experiences.

What you will do:

People Leadership

• Lead, manage, and develop all Spa and Fitness Club colleagues, ensuring high performance, engagement, and professional growth.
• Recruit, interview, train, schedule, evaluate, and discipline team members in line with company standards and local regulations.
• Establish clear expectations, provide regular feedback, and maintain high morale, productivity, and service culture.
• Act as a trusted leader and objective mediator in conflict resolution, grievance handling, and counseling situations.
• Collaborate closely with the Training Manager to ensure all Spa and Fitness team members are trained to brand and operational standards.
• Participate actively in managerial development programs and succession planning initiatives.
• Ensure full compliance with health, safety, emergency, and confidentiality requirements at all times.

Product & Operations

• Oversee daily operations of The Spa, Fitness Center, Pools, and Retail Shops, ensuring consistency with brand philosophy, policies, and objectives.
• Ensure all treatments, facilities, equipment, and amenities meet luxury standards and are properly maintained.
• Develop, implement, and continuously improve Spa concepts, treatments, packages, and operational manuals.
• Monitor cleanliness and coordinate closely with Housekeeping, Laundry, and Engineering teams.
• Anticipate operational needs, manage inventory, and ensure timely availability of all materials and supplies.
• Review guest feedback, complaints, and suggestions, taking corrective action where required.
• Integrate Spa operations seamlessly with overall hotel operations and guest journey standards.

Profit & Commercial Performance

• Drive revenue growth through strategic planning, upselling initiatives, innovative treatments, and trend-driven offerings.
• Prepare and analyze daily, weekly, monthly, quarterly, and annual operational and financial reports.
• Contribute to annual operating and capital expenditure budgets and monitor financial performance against targets.
• Maintain accurate records, statistics, and payroll data for the department.
• Actively manage cost controls, labor efficiency, merchandising, and retail performance.
• Work closely with PR and Marketing teams to promote Spa services, concepts, and brand positioning.

What you bring:

• Minimum 5 years of senior management experience in a luxury Five-Star Resort or Spa environment.
• Strong operational knowledge of Spa treatments, wellness concepts, contraindications, and industry best practices.
• Proven experience in budgeting, financial analysis, revenue generation, and cost control.
• Excellent command of English (spoken and written); additional languages are a strong advantage.
• High level of professionalism, integrity, discretion, and leadership maturity.
• Ability to perform under pressure, manage multiple priorities, and lead large teams effectively.
• Advanced computer literacy and experience with Spa management systems.
• A forward-looking mindset combined with respect for established standards and luxury service traditions.
• A genuine passion for wellness, guest experience, and continuous improvement.

About Four Seasons Hotels Istanbul at the Bosphorus

A thriving metropolis that connects continents, cultures, and religions, Istanbul captivates all who visit. Within this cradle of civilization, Four Seasons provides an oasis of quality and beauty in two unsurpassed locations.

Four Seasons Hotel Istanbul at the Bosphorus shines with a modern, resort-like experience that welcomes guests with luxurious sophistication.

Sky’s the Limit

Four Seasons Hotels and Resorts has been named to FORTUNE magazine’s “100 Best Companies to Work For” every year since 1998 — come and find out why! With over 100 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.

What To Expect

Private Health Insurance

Excellent Learning and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resorts

Complimentary Dry Cleaning for Business Attire

Complimentary Employee Meals

Discounted Indoor Parking Privileges

… and so much more!

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Legal Disclaimer

7 Nisan 2016 tarihli Resmi Gazete’de yürürlüğe giren 6698 sayılı Kişisel Verileri Koruma Kanunu’na istinaden, özgeçmişinizde yer alan kişisel bilgileriniz kurum bünyesinde oluşacak mevcut ve gelecek işe alım talepleri doğrultusunda istihdam amaçlı kullanılacak olup; kişisel bilgileriniz veri tabanımızda gizlilik içerisinde saklanacaktır.

Özgeçmişinizin veri tabanımızda bulunmasını istemiyorsanız, lütfen [email protected] adresi ile iletişime geçiniz.

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