Customer Care Specialist – Air Logistics

If you have a high level of attention to details, communicational and organizational skills, customer oriented behavior and believe that you are good at decision making, come and join Kuehne + Nagel’s Air Logistics team as Customer Care Specialist – Air Logistics!

Your Role

As Customer Care Specialist – Air Logistics, you will be responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care Specialist is part of a team within our CCL’s – Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf.

Your Responsibilities

• Pro-actively advise and consult customers to ensure satisfaction
• Monitoring Customer Shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint.
• Inclusion and transfer of customer requirements into the KN systems (including sold rates and other agreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables
• Field Complaint Calls and provide problem resolution in alignment with stakeholders
• Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing, Up-selling, and requisite follow up and closure.
• Knowledge exchange with the sales and account manager teams.
• Creating, refining and reviewing reports as needed including Performance analysis
• Claims Management from reporting through to closure

Your Skills and Experiences

• Minimum bachelor’s degree in related fields.
• 2 years of experience in air logistics and freight forwarding industry is a must.
• Proficient in MS Office Applications and PC skills.
• Excellent analytical, communicational skills, attention to detail.
• Good level of English is a must.

Good Reasons to Join

At Kuehne + Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities.