bunq
Ready to get shit done?
Our users trust bunq to keep their banking safe and seamless. That means when users who don’t meet our requirements are identified, they are off-boarded correctly, quickly, and fairly — without interrupting the experience of our genuine users who deserve safety, clarity, and ease. Your challenge in this mission is to strengthen our off-boarding operations, making sure the process is automated, compliant, and user-friendly ????
Take Ownership
Your mission is to protect users while ensuring that unverified or non-compliant users are off-boarded with accuracy and transparency ???? As our Offboarding Agent in User Quality, you will:
- Ensure off-boarding processes are fully automated, based on well-defined logic, and aligned with legal and regulatory standards. Decisions must be justified, transparent, and user-friendly.
- Oversee the timely processing of refunds for off-boarded users, ensuring execution and maintaining a fair, consistent experience.
- Actively track automation performance, identify gaps, and implement fixes quickly. Drive ongoing improvements to reduce user impact and maximize operational efficiency.
This challenge is perfect for you if
- Familiar with compliance, off-boarding, and regulatory processes in banking ????
- Analytical and detail-oriented, with strong problem-solving skills ????????????
- Comfortable working with automation flows and improving processes
- Ethical and user-focused, always ensuring genuine users feel safe and respected ????
- A quick and clear communicator in English ????
Your space to perform:
???? Join forces with great colleagues across the globe to truly make life easy for our users banking
???? Make lasting impact by working on complex & exciting challenges
???????? Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
???? Digital Nomad program: 1 week/quarter after 1 year, 3 weeks/quarter after 2 years
✈️ Carousel program: work from other bunq offices based on your performance and tenure
???? Accelerate your career growth with bunq Academy and €1500 annual learning budget
???? A MultiSport gym card for your health and wellbeing
???? Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices ????)
???? Lunch and snacks at the office
⚕️ Private health insurance, just in case
???? Monthly contribution to your phone and internet bills
???? Friday drinks and other celebrations – bunq style
Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.