Customer Order Fulfillment Specialist, İstanbul

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# ProudlyCCI

Main Responsibilities

• Ensuring supply availability to completely fulfill all customer orders and managing the end-to-end order-to-delivery cycle with related KPIs.
• Tracking and continuously monitoring service level parameters with customers, such as operating models, order lead times, and order sizes, to optimize business operations in these aspects.
• Managing co-packer operations for products that are not produced in-house.
• Planning upcoming inserts/promotions with sales and marketing teams to fulfill orders on time.
• Managing account and product master data for key customers and implementing Electronic Data Interchange systems for online order processing.
• Triggering intercompany shipment plans to fulfill customer orders.
• Conducting feasibility analysis of different types of Customer Supply Planning Network Models to decrease the cost to serve.
• Leading customer projects such as on-shelf availability, customer warehouse replenishment (CMI), and measuring in-store availability across CCI.
• Measuring service levels and collaborating with customers to analyze root causes of low service levels and taking necessary actions to eliminate them.

Capabilities

• Bachelor’s Degree required.
• Ability to conduct analysis of complex data tables and make accurate decisions by establishing connections among figures.
• Ability to optimize supply and demand matching through intercompany shipment planning, production prioritization, and effective demand management.
• Advanced proficiency in English & Turkish.
• Able to negotiate and resolve conflicts, creating collaborative situations.
• Ability to track and lead customer projects using OE and Six Sigma methodologies.
• Ability to represent the corporate identity of CCI to a variety of stakeholders and administrative/regulatory authorities, including demonstrating professional appearance, maturity of character, and personality, as well as business intelligence and acumen.
• Ability to understand ERP program back-end processes with related experience in systems like SAP and Oracle.
• Strong understanding of departments and workflows related to their field of responsibility

What We Embrace:

• “People Centered” Focus
• Equal Salary Advocate
• A Globally Diverse/An International Workplace
• Inclusive Team-Building Activities
• Digital Learning Opportunities
• Leadership Exposure With Organizational Events
• Inclusive Language And Culture
• Social Clubs/Networks
• Inclusive/Family-Friendly Policies

Who We Are

CCI is a multinational beverage company operating in Türkiye, Pakistan, Kazakhstan, Iraq, Uzbekistan, Bangladesh, Azerbaijan, Kyrgyzstan, Jordan, Tajikistan, Turkmenistan, and Syria. We produce, distribute, and sell sparkling and still beverages, serving a population of 600 million people with more than 10,000 employees across 33 bottling plants and 3 fruit processing plants in 12 countries.

At CCI, we are committed to creating value for our employees, customers, consumers, and communities. As a Top Employer certified company, we put people at the heart of everything we do. With our vision to become the best FMCG company, we achieve success through our One Team spirit, guided by our shared values of passion, integrity, accountability, and teamwork. Our ambition is to be a great place to work—an inclusive, diverse, and inspiring organization with strong leadership and organizational capabilities.

We foster a culture of diversity and inclusion in everything we do. As the fourth company to obtain the EQUAL-SALARY global certification, we take pride in being an Equal Opportunity and Affirmative Action employer across all our markets.

We take responsibility for the future with our Sustainability Commitments for 2030. Our roadmap focuses on six key areas: packaging, water, and climate in environmental sustainability; and human rights, diversity & inclusion, and community investment in social sustainability. By 2030, we aim for 35% of newly hired individuals, 40% of managerial positions, and 50% of executive committee members to be women.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, color, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender expression, or political opinion.

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