CX Academy & VM Trainer (M/F/D) – Istanbul, Türkiye

As a CX Academy Trainer & Visual Merchandising Specialist, you will act as a brand advocate, responsible for implementing and managing the operations of the CX Academy within your designated area. Your mission is to elevate customer-facing teams through dynamic training initiatives that drive sales and service excellence. Additionally, you will ensure the consistent implementation of Swarovski’s Visual Merchandising (VM) Guidelines across retail environments, enhancing the customer experience and brand presentation.

Key Responsibilities

Coaching & Training:

• Organize, deliver, and document Instructor-Led Trainings on brand, product, service & sales, clienteling, styling, soft skills, and store management.
• Foster a coaching culture by observing customer interactions and using role-play to enhance performance.
• Support managers in developing individual coaching plans based on performance analysis.
• Track training effectiveness and provide follow-up to ensure sustained learning.
• Create engaging, experiential, and results-driven learning experiences.

Onboarding:

• Ensure consistent onboarding for all new hires in collaboration with Managers and In-store Coaches.
• Develop proactive onboarding plans tailored to individual roles.

Visual Merchandising:

• Implement global and regional VM guidelines in Monobrand and Multibrand stores.
• Ensure high-quality VM execution, including product presentation, zoning, and use of current VM materials.
• Lead VM setup for new/refurbished stores, including initial orders, zoning, and training.
• Collaborate cross-functionally with VM, Merchandising, and Sales teams to enhance VM quality.
• Provide feedback on VM campaign implementation and ensure compliance with corporate standards.

General:

• Partner with District/Area Managers to coordinate training and identify future talent.
• Act as a role model, embodying Swarovski’s brand values, grooming standards, and behaviors.
• Ensure adherence to all company policies and operational procedures.
• Participate in special projects as assigned.

Requirements :

Experience & Background

• Minimum 2 years as a Store Manager, In-store Coach, or Trainer in a luxury or lifestyle retail environment.
• Proven experience in training delivery and people development.
• Strong affinity for attainable luxury, fashion, cosmetics, or lifestyle brands.

Skills & Competencies

• Passion for coaching, learning, and visual merchandising.
• Strong sense of style and hands-on approach to VM.
• Agile mindset with a customer-centric and consultative approach.
• High emotional intelligence and ability to build trustful relationships.
• Strong facilitation, communication, and influencing skills.
• Commercially savvy with a focus on results.
• Proficient in digital tools and platforms.
• Fluent in English (additional languages a plus).

Benefits:

• Annual Medical Aid allowance.
• Transportation Allowance.
• Meal Allowance: 400 TRY / daily
• Employee Discount
• Employee Assistance Program

Masters of Light Since 1895

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, the company designs, manufactures, and sells the world’s finest crystals, gemstones, Swarovski Created Diamonds, and zirconia, as well as jewelry, accessories, crystal objects, and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sale in more than 150 countries, employing over 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. Responsible management of people and the planet is part of Swarovski’s heritage. Today, this legacy is rooted in sustainability measures that span the entire supply chain, with a special focus on circular innovation, diversity, inclusion, and self-expression, as well as the philanthropic work of the Swarovski Foundation, which supports charitable organizations that have a positive impact on the environment and society.

Swarovski is an equal opportunity employer. We empower our employees to celebrate individuality and are proud to create a workplace where people feel included, respected, valued, connected, and heard—a place where everyone belongs. All aspects of employment, including decisions about hiring, promotion, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by law in the countries where we operate.

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