IT Support Specialist MMEA

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About this opportunity:

We are excited about our current vacancy for an IT Support Specialist at Ericsson. As an IT Support Specialist, you will be responsible for providing on-site and remote technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates the problem, determines and implements a solution. Our primary objective is to provide timely and effective technical support to all employees. Our team culture is empathy, collaboration, continuous learning, and proactivity.

Valuable experience

• Experience working with Microsoft Windows Operating Systems
• Basic Knowledge of managing iOS and Android devices.
• Good Experience with Microsoft Office 365 (Outlook, TEAMS, etc.)
• Ability to diagnose and resolve technical issues

What will you do?

• The candidate should be able to provide technical assistance and support for ICT systems, software, and hardware.
• Respond to queries over the phone, chat, or web tickets.
• Log tickets for incidents and service requests on behalf of IT users.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Telephony, and other systems.
• Follow up with users on status, feedback, and to ensure issues have been resolved.
• Attend user experience information sessions and ensure best practices

The skills you bring:

Asset Management

• Computer Maintenance
• Performance Tuning
• Computing
• Hardware Support
• IT Support
• Microsoft Office skills
• Microsoft Windows
• Problem Solving
• Communication
• English Language

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