OSS Operations 2nd Line Expert – Ankara

Your dream job does exist. 

Discover it at Vodafone!

Join our journey as we connect for a better future. Ready?

We are looking for an OSS Operations 2nd line Expert

First things first: Our Brand.

We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries. 

With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry. 

We are proud to export our successful practices abroad, while transferring our global know-how to our country.

We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.

Our Spirit, Our Way.

Here are the key behaviours that help us bring our Spirit and Purpose to life: 

• Earn customer loyalty: Small things do matter. 
• Experiment, learn fast: Just take the chance. 
• Create the future: That’s possible. 
• Get it done, together: It’s up to each of us to make it happen.

Here, everyone can feel free to be themselves and express their ideas.

We are proud to have the most flexible #hybrid way of working in Turkey. 

Together with your team, you can decide which days to come to the office depending on your work requirements. 

Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafası (Friday mood :)).

And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.

How will you spend your time at Vodafone?

• Keeping overall integrity of system by reviewing the design, updating the interfaces, planning changes/upgrades required, identifying & controlling change requirements, optimizing the link/equipment/application requirements Develop / Evolve Vodafone NMS Architecture.
• Do the on-site works for initial integration, provide inspection on equipment installation, configuration and testing, and post installation maintenance and support.
• Plan and develop policies and procedures to improve the operating quality and efficiency of the department.
• Evaluate new technologies and enhancement of related to products/solutions..
• Preparing the organization’s disaster recovery and business continuity plans for information systems.
• Analyse statistical and operational data to maintain infrastructure health and security.
• Testing and reporting new features/versions.
• Updating and implementing new solutions to agreed specifications.
• Monitoring implementation’s performance and stability.
• Experience migrating data and modifications between environments.
• Develop enhancements for existing tools to meet the requirements.
• Deployment and Installation of new products and configuration in such a way as to address the internal customer’s business needs.
• Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
• Ensure that work associated risks are assessed and reduced so far as is reasonably practicable
• Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,

You are just the person we’ve been looking for, if you have:

• BSc degree in Electrical/Electronics/Telecommunications/Computer Engineering
• 3-5 Years of Experience in Design/Operation
• Good analysis, technical & problem solving skills
• Experience with Application software testing and preparation of test plans and test data
• Knowledge of standard industry processes and methodologies (e.g., for implementation, enhancement requests, development and product release, change control, customer support),
• Good knowledge of Database
• Good knowledge of Operating systems. 
• Good knowledge of maintenance processes.
• Understanding of Help Desk processes.
• Strong analytical skills and background in troubleshooting and supporting applications.
• Problem solving skills for assessing client issues and determine system designs to meet functional requirements
• Good knowledge of cloud, RAN, Transmission, CS&PS Core equipment, Performance and alarm monitoring concept, umbrella management systems,

Get to know us

If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye

This role has a #Hybrid working model

Wait for it: Our benefits!

We like to keep them flexible:

• Vflexy: Flexible Benefits Program 
• Hybrid working kit
• Ergonomic kit allowance 
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services 

Plus, plenty more to enjoy!

#LI-Hybrid 

Data Privacy

By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

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