Customer Services & Logistics Analyst

The key purpose of this role is to develop and deploy optimal CS&L performance & continuous improvement to increase service and cash and reduce costs. The role holder will need to establish a continuous improvement mindset with relevant tools. The role holder will be responsible for tracking the performance of CS&L activities.

The role holder will also be responsible directly for repacking operations. The role holder will be an SAP Expert to improve the utilization of information & reports and will be responsible for master data-related SAP activities. The role holder will be responsible & accountable for the GPS roadmap. The role holder will be responsible for OTIF management & will work with CTC to create customer-joint projects.

Key interactions will include:

• CS&L Lead TR
• WD Managers TR
• WD Team
• Service Providers – Logistics Service Providers, Transportation & 3PL Contracts
• Supply & Demand Teams
• EM Growth Performance and Change Manager

Key Responsibilities:

• Being a subject matter expert, develop and deploy continuous improvement projects that support CSC TR’s strategic directions (Acting PMO).
• Lead continuous improvement programs and ensure KPIs / visual controls are aligned with SC objectives.
• Develop business cases/task forces for change and improvement initiatives.
• Provide regular management KPIs to fully track the progress and effectiveness of the CI activities and performance.
• Analyze logistics data to identify inefficiencies and areas for improvement.
• Monitoring the performance of logistics operations, analyzing key metrics, and driving continuous improvement initiatives to enhance efficiency, flexibility, and customer satisfaction.
• Ensure a robust one GPS system is in place to track the progress of the one GPS deployment roadmap and self-assess Turkiye’s GPS maturity level. Report on all required data to team members as required.
• Ensure a robust financial review and reconciliation process is in place with 3rd party suppliers.
• Manage master data-related activities.
• Logistics Procurement Support: Assisting the LOC &/ Regional procurement team in logistics procurement activities, such as contract renewals and TPO/TPRM processes.
• Support TR SC data analytics and digitalization.
• Resolution of day-to-day issues, including stock reconciliation and system interface issues.
• Repacking activities coordination.
• This role will be a talent pipeline role, targeting to be the successor for the 2 managerial roles in the CS&L Turkey organization, reporting to the CS&L lead.

Why you?

Basic Qualifications

We are looking for professionals with these required skills to achieve our goals:

• University degree in Industrial Engineering / Engineering / Business Administration / Economics/ Logistics /Mathematics/
• Minimum 5 years of diversified Supply Chain experience (Logistics, Demand Planning, Supply Planning, Customer service)
• Experience in Project management of complex, cross-functional initiatives
• Strong analytical capabilities
• Strong problem-solving skills which demonstrate an understanding of business
• Ability to navigate through complexity and find solutions
• Strong interpersonal skills with the ability to influence at all levels of the organization
• Advanced knowledge of English, both written and verbal

Job Posting End Date:

14 May 2025

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

Contact information:

You may apply for this position online by selecting the Apply now button.

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