Road Logistics Operational Care Specialist

Are you dedicated to putting customers first? If so, our team offers the ideal opportunity to demonstrate your expertise and commitment to excellence. Join a dynamic environment where customer satisfaction is our top priority, and be part of a team focused on delivering outstanding solutions. Take the next step in your career with us today!

Your Role

You will be responsible for daily operations in Road Logistics department. We aim to find right solution for our customers to provide high quality services and meet customer requirements. Working in a busy operational department you will take ownership of files end to end. Providing excellent customer service on a daily basis to meet and exceed requirements from operational perspective.

Your Responsibilities

• Facilitate seamless collaboration with Kuehne+Nagel offices worldwide, as well as customs authorities, warehouses, and fleet operators to ensure smooth logistics operations.
• Drive customer satisfaction by promoting company services, managing bookings, and providing tailored logistics solutions to meet their needs.
• Oversee the organization of weekly groupage departures for import and export linehaul, optimizing efficiency and ensuring timely deliveries.
• Maintain precise monitoring of shipment statuses, ensuring accurate and up-to-date information is available for all stakeholders.
• Coordinate major customer accounts, working closely with sales teams and other relevant departments to strengthen relationships and enhance service quality.

Your Skills and Experiences

• A minimum of 5 years of experience in road logistics operations, demonstrating in-depth knowledge of industry best practices, regulatory compliance, and operational efficiency.
• Proven ability to work autonomously while leading teams, driving collaboration, and fostering a high-performance work culture.
• Exceptional interpersonal and communication skills, ensuring seamless coordination with clients, stakeholders, and cross-functional teams.
• A keen attention to detail combined with advanced analytical capabilities to evaluate complex logistical challenges and implement strategic solutions.
• Extensive experience in contract negotiations, supplier management, and making data-driven decisions to enhance service quality and cost-effectiveness.
• Excellent command of both written and spoken English and Turkish, enabling effective communication across multinational operations.

Good Reasons to Join

At Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities.

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