System Specialist, Service Desk

Enjoy a career, packaged with care, whilst helping protect food, people and the planet

We are a key global provider of sustainable packaging solutions. We’re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.

You could be part of our vision. Because it’s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It’s every one of us working together.

We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.

Provides first class technical support to internal clients; analyzes, determines and solves client issues.Cooperates internally to answer client questions and solve issues. Escalates non-solved issues to the specialized teams. Responsible for client satisfaction with regard to all performed activities.

System specialist, Service Desk

• Onsite IT support including 1st and 2nd level basic end user and IT infrastructure support for both office and shopfloor end users/IT endpoints.
• Providing basic PC hardware/printer/software support.
• Administration of support tickets in ITSM system.
• Applying IT security standards and assisting the security services team.
• Offering emergency onsite support and special support for VIP users.
• Cooperating closely with all Shared Services Teams.

Position requirements:

• General knowledge about IT infrastructure HW and systems
• Experience with Windows operating systems (Windows 10/11)
• Experience with mobile devices support
• Customer service skills
• English language on A2 level
• Ability to learn new things
• Experience with IT support in manufacturing company is a plus

Join us. Help protect food, people and the planet.

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