Busperson (In Room Dining)

Company Description

Job Summary/Purpose:

This position is concerned with being responsible for the set up & clearing of the outlet. Serve food & beverage to the guest according to the service rules, policy, procedure & etiquette.

Job Description

Join our team as a Busperson in our In Room Dining department at our prestigious hotel in İstanbul, Turkey. We’re looking for a friendly and efficient individual to provide exceptional customer service to our guests, ensuring their dining experience is nothing short of extraordinary.

• Set up and clear dining tables in guest rooms, maintaining cleanliness and organization
• Assist servers in delivering food and beverages to guest rooms promptly and courteously
• Ensure proper handling and storage of dishes, glassware, and utensils
• Maintain cleanliness and sanitation standards in work areas
• Respond to guest requests and inquiries in a timely and professional manner
• Collaborate with kitchen staff and servers to ensure smooth service operations
• Restock service stations, carts, and storage areas as needed
• Assist with room service order preparation and presentation
• Report any maintenance issues or guest concerns to the appropriate department
• Adhere to all safety and hygiene protocols

Qualifications

• High school diploma or equivalent
• Food handling certification (may be required)
• Previous experience in food service or hospitality preferred
• Strong communication skills with fluency in English; knowledge of Turkish is a plus
• Excellent attention to detail and time management skills
• Basic math skills for handling guest checks and payments
• Knowledge of food service practices and etiquette
• Ability to work efficiently in a fast-paced environment
• Physical stamina to stand, walk, and carry trays for extended periods
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Customer-focused attitude with a friendly and supportive demeanor
• Team player with the ability to work collaboratively in a diverse environment

Additional Information

• Responsible for picking up and serving of food and beverage orders. Food & beverage must be served promptly to the guest once it is ready, so that it arrives at the patron’s table at the correct temperature.
• Ensure all beverages and snacks are served according to the service standard.
• Thank all patrons for patronizing the outlet upon their departure.
• Learn to know individual patron’s names and should remember their preferences to extend a personalized service.
• To provide courteous and professional service at all times.
• To clear and tidy up tables after the departure of the patrons as quickly as possible. Clear all soiled plates, glasses, and silverwares to stewarding area.
• To assist the station captain in his overall duties
• Can be assigned to other section by the management team when the need arises.
• Should always ensure that the mise en place on every side station is at par stock level.
• To send operating equipment for cleaning or burnishing once a week.
• To send linen for exchange (time stated by linen room), ensure that all linen are clean at all times and that the correct amount are being collected.
• To clean and set up the coffee machine mise en place and ensure that sufficient stock is insufficient.
• To relay any customer complaints to manager
• To report for duty on time wearing clean & complete uniform at all times.
• To maintain a high standard of personal appearance and hygiene at all times.
• To attend daily briefing & training classes.
• To ensure proper setting, clearing, cleanliness of, including sufficient food in the buffet spread ın case of buffet set ups
• To carry out any other reasonable duties and responsibilities as assigned by management team
• To maintain good working relationships with your own colleagues and all other departments.

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