LOCAL DELIVERY MANAGER-TÜRKIYE

about the role

Accountable for the on-time delivery of all service orders

Accountable for technical and local customer validation, order management of all customer orders from the receipt of valid service requests, to the handover as per predefined milestones 

Assess service orders and develop implementation schedules to optimize resources and components scheduling 

Place and track all components with all relevant entites, including circuit orders with relevant local Telcos and third party vendors

Clear to commence for billing when circuit is installed, configurations are complete and correct 

Assist with the local acceptance tests, when applicable 

Incorporate country specific requirements in provisioning process 

Initiate action to escalate or expedite provisioning issues, as required, to minimize delays in meeting customer committed delivery

dates for service

Manages order accept/reject authority 

Meet or exceed the targets set by the management with regards to Customer Satisfaction ,TDD (Target Delivery Date) & all major KPI’s

Minimizing overdue Orders 

Database accuracy 

Quality of 1st time installation

about you

• 4 years Bachelor of Science ,preferably on Information Technology .
• 1-2 years experience in the specified local telecommunications area 
• Customer Service and Telecommunications experience
• Fluent in English & Turkish

additional information

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) 
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange 
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events 
• Reward programs: Employee Referral Program, Change Maker Awards

department

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular

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