Mandarin Oriental Hotel Group
Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
The Residences at Mandarin Oriental
Mandarin Oriental has experienced exponential growth in the development of The Residences at Mandarin Oriental, in combination with hotels, to form complex mixed-use projects. Integral to the growth of the Mandarin Oriental footprint, Residences are a new paradigm, and as such require focused operational expertise. In addition to the goal of delivering superior experiences and services to Residences owners, Mandarin Oriental is focused not only on the management of the Residences common areas to the very high standards our residents have become accustomed, but to continually improving our relationship with Residence owners over the long term.
Duties and Responsibilities
Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
Answering residence’s main telephone number and connecting callers and colleagues to the correct telephone extension.
Must be able to remain calm and communicate clearly with Caller, Management and colleagues in the event of an emergency.
Report immediately to superior and malfunction or breakdown of the switchboard.
Provide service and information regarding hotel facilities to residents and outside calls.
Ability to prioritize, organize and follow up.
Ability to input and access data in a computer.
Ability to maintain confidentiality of all informations and pertinent hotel data & services.
Operate the switchboard according to policies and procedures set by Operations Manger.
All messages to be relayed accurately and promptly for residents and colleagues.
To carry out any other reasonable requests as directed by the Residences Operations Manager
Requirements
Bachelor’s Degree or Diploma in Business or Hospitality Management
At least 2 years of relevant experience in luxury community management or luxury hotel
Excellent communication skills in all aspects: verbal, written and non-verbal
Professional and appropriate business appearance and presentation
Quality driven with a passion for excellence.
Must possess excellent organizational and administrative skills and interpersonal skills
Must be fluent Turkish and English
Desirable
Multi-lingual
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