Alorica
OB SUMMARY
Customer Service Representative provides customer support for our Client’s (world leading financial technology company) support customers.
S/he creates a wonderful customer experience as you understand that making a customer happy is crucially important to a business’s success. Be creative, friendly, and solution-oriented with customers and colleagues.
KEY JOB RESPONSIBLITIES:
- Handle incoming contacts over phone, live chat or email
- Provide a fast, complete and friendly answer aligned
○ Send out follow up emails for the customer when needed
○ Ensure the scripting of the call is added to his ticket
○ Escalate customer’s tickets to the correct internal teams, when needed
- Be able to follow guidelines on escalation and have critical thinking to make sure the cases are escalated and handled correctly, to avoid any unnecessary waiting times for the customer.
- Daily check on the relevant updates regarding our product and procedures.
- Excellent communication with local Team Lead to ensure constant feedback loop
WHY JOIN ALORICA?
We Offer So Much More Than a Paycheck
- Competitive salary? Check.
- Additional health insurance (incl. dental care)? Check.
- Sports card – Multisport? Cofinanced – Check.
- Food vouchers (value of 60 BGN)? Check.
- Reimbursement allowance (value of 60 BGN)? Check.
But that’s just the start–here are a few more reasons to consider Alorica.
- Career development opportunities
- Extensive training programs
- Access top notch technologies and best practices
- Excellent working environment
- Company events
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
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