Description
Join our journey as we connect for a better future. Ready?
We are looking for a Solution Designer
#Vodafonespirit
Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.
We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.
Role Purpose
- After ensuring all end2end requirements of all parties are understood, deliver most appropriate solution that planned based on requested speed, quality and cost
- Lead and manage feasibility and technical design to deliver companywide technical solution with effective management of processes and in line with agreed budgets
- Lead and manage Contact Center Solutions Management products/solutions’ lifecycle, determine future opportunities for innovations/change/improvements and create communication channels in order to track user experience proactively
- Contribute in planning and architectural design activities about related projects and products
Job Responsibility
Your Place in the team
- As a member of the squad, solution designer is responsible for all the activities that lead the team to achieve their sprint goals & team KPIs.
- Supports ideation and scoping processes for scoring, feasibility and complexity of the concepts.
- Estimates size of backlog items
- Provide technical and financial (CAPEX) information including effort estimation, constraints and dependencies; highlight potential risks and offer alternative solutions
- Delivers detailed functional and technical analysis against backlog items in line with solution designers in other squads; handshakes on the specifications of the integrations points.
- Deliver end to end solutions based on agreed scope of requirements, in line with Group and TR IT’s target architecture and strategy.
- Together with Ops and Infrastructure teams, studies dimensioning for the systems in the domain based on the traffic forecast provided by the business unit
- Works with product owner and solution developer define backlog items (epics, features, user stories, tasks) for the necessary cases
- Translates backlog items into engineering design and logical units of work (tasks) with the solution developers.
- Supports testers for test case preparation; reviews test cases.
- Provides design support for defects and issues raised by relevant stakeholders regarding the domain under the teams responsibility.
- Prepare and present solution for IT Architecture Board
- Execute RFP/RFQ/RFIs when it’s required in projects and evaluate vendor technical capabilities against business requirements to identify products and/or services
- Works with solution architect to maintain product roadmaps and target architecture
- Reviews and approves vendor design documents; follow-ups vendor development.
If assigned as a Lead Solution Designer, drives e2e design activities, ensures e2e quality of the delivery.
Long Description
We are looking for you if you have
- Bachelor’s degree from Computer Engineering, Information Systems Engineering, Mathematics Engineering and other related departments,
- 2 – 4 years of software analysis/design/development/engineering experience for Workforce Management and Optimisation, Multi Media Contact Centre Framework, Contact Centre Operational Reporting, Voice/Video Portal (IVR), Outbound Voice Management, Inbound Email Management, Web Chat, Social Media Contact Management, Agent Workspace in Contact Center solutions area.
- Broad knowledge and understanding of technical analysis and design patterns
- In depth understanding of the full software development lifecycle
- Broad knowledge of software technology and development processes, particularly Scrum, Kanban, Test Driven Development, disciplined agile delivery and lean development
- Must possess a complete understanding of all aspects of test automation, continuous integration and continuous deployment concept
- High level knowledge of cloud technologies and micro service architecture
- Knowledge of cloud technologies and micro service architecture
- Experience in Inbound and/or Outbound IVR development, IVR based VAS services will be a plus
- Experience and/or familiarity for below tools and technologies;
- AngularJS, NodeJS, ExpressJS/Hapi JS, D3JS, HTML5, CSS, Javascript and server side code integration using emerging databases such as Mongo DB or any No SQL DB
- Container based development (Docker), Openshift Technologies
- Java (Concurrency, JDBC, transactions)
- Web services (Rest, SOAP), APIs and JSON is desirable
- Exposure to Git, Gitflow is a plus
- Application & Database modelling tools
- Unit testing frameworks such as Junit, Mock, Jasmine, etc, stress testing, automated testing and code maintainability
- Unix shell scripting
- Customer focused, dependable solution oriented, hardworking, team focused
- Ability to a systematic, disciplined and analytical approach to problem solving
- Result oriented, strongly motivated leader with excellent interpersonal communication and negotiation skills
- Eagerness for quality and continuous improvement of processes
- Strong Presentation skills
- Ability to work under pressure and tight deadlines
- Very good level of English proficiency
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