Customer Service Specialist

Our client is one of the leading companies in Turkey. For their future development plans, we are looking for a

”Customer Service Specialist”

• edicated to meeting the expectations and requirements of our Internal and External customers, by responding to incoming contact through telephone, fax, mail and e-mail within agreed time frame.
• Use time effectively and efficiently to process all incoming orders or queries. Communicate at all times with the customer on delivery times and dates by liaising with internal suppliers when appropriate.
• Handle customer complaints, invoice queries and other queries by using rigorous logic and methods. Solve difficult problems with effective solutions

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• alculate quotes on behalf of customers and sales team.
• Account set up and amendments to customer records as specified by customers and sales team.
• Promote sales of the products & services through order building,therefore maximizing the sales opportunities as presented throughout.
• Provide sales support (as defined) for internal and external sales team.
• To understand how our solutions fit into the market place to support customers with product advice and knowledge.
• Liaise with internal suppliers on behalf of customers when resolving queries on delivery and complaints.
• Use the CRM tool to effectively communicate new companies, contacts, lead generation, business opportunities and assign tasks to the appropriate channels, as defined.
• Actively review the open order book to ensure all orders ship in a timely manner.
• To attend exhibitions, meetings and training sessions to support the Brady offer as required.
• Report problems and opportunities on organisation, customers and markets to management.

• inimum 5-6 years of experience in a similar role.
• SAP knowledge is an asset
• Advanced level of English is a must.T

orking opportunity in a global company