National Harbor, Maryland
POSITION SUMMARY:
It is the responsibility of the Customer Development Executive to generate incremental visits from casino customers and provide excellent customer service. All duties are to be performed in accordance with MGM Resorts International policies, practices and procedures.
POSITION RESPONSIBILITIES/DUTIES:
Determine and evaluate customers’ casino activity to provide corresponding incentives and use authorization to approve comps and allowances (room, food, beverage, events tickets, promo chips, free play, airfare, or discounts).
Drive incremental business, with a focus on inactive customers and maintain customer base to support increasing the property’s customer development efforts.
Authorize and grant amount of marker authorization limits to qualifying customers.
Evolve a player development skillset by engaging new and inactive customers.
Assist in critical business decisions regarding customer credit lines, allowances, and comps while managing customers to profitable levels.
Work in conjunction with Casino Marketing, Marketing Executives and on-property personnel to assist and facilitate qualified in-house casino customers.
Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
Attend special event functions to promote marketing efforts and greet customers.
May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.
Resolve customer disputes and complaints to the satisfaction of the customer and the company.
Comply with Title 31 and attend all necessary training sessions.
Perform other job related duties as assigned.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
SUPERVISORY RESPONSIBILITIES:
May supervise others, oversee a department or have indirect authority on employees
EDUCATION and/or EXPERIENCE:
Required:
Minimum of seven (7) years of management experience in the casino marketing industry.
Must be able to communicate effectively in English, in both written and oral forms.
Must be able to communicate effectively in the language from assigned region:
Far East Marketing – Mandarin and/or Cantonese etc.
Japan Marketing – Japanese
Latin America Marketing – Spanish and/or Portuguese etc.
Korea Marketing – Korean
India Marketing – Gujarati, Urdu and/or Hindi etc.
Europe/Middle East Marketing – French, Italian, Arabic, Farsi, German, and/or Turkish etc.
High School diploma or equivalent is required.
Proof of eligibility to work in the country located.
Preferred:
Bachelor Degree.
Previous experience working in a similar resort setting.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid Nevada Gaming Registration
SECTION 3: COMPETENCIES & WORKING CONDITIONS
KNOWLEDGE/SKILLS/ABILITIES:.
Able to work in the fast pace environment
Able to work as a team with co-workers
Demonstrates leadership attributes (competencies)
Demonstrates excellent customer service skills
Demonstrates savvy interpersonal skills to effectively communicate with all business contacts
Shows flexibility in working a variety of shifts
Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards.
Able to travel domestically or internationally occasionally to meet existing customer base and identify new patrons for the Company.
WORK SCHEDULE/HOURS:
Regular scheduled hours : Work Days: Varies Hours: Varies
Other – Must be flexible if needed for occasional work outside of normal business hours.
MGM Resorts International is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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