Be the first and main contact person for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until the requests and disputes are resolved.
…
Ensure contact with customers via email and phone.
Collaborate internally to ensure customer satisfaction.
Ensure compliance with procedures in all circumstances. (CFIN entry, duties segregation of rules, etc.)
Communicate with sales teams about the problems inherent to their customers.
Know and master the products and catalogues of your domain.
Ensure daily processing, integration and unblocking of all orders received.
Follow the complete cycle of the order, from its receipt to its delivery.
Take prompt action with customers as soon as a matter arises. (quality problems, delays, significant disruptions, etc.)
Inform management in the event of significant or unusual deviations.
Ensure mass processing on order books. (cleaning, product transitions, etc.)
Generate export documents and coordinate shipments.
Respond to customer queries via email or phone.
Seize disputes in CFIN and resolve dispute situations (claims related to deliveries, deductions, returns, pricing conditions) in coordination with the concerned teams. (commerce – DC – pricing …)
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Be the first and main contact person for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until the requests and disputes are resolved.
Ensure the processing of orders from validation to dispute resolution.
Ensure contact with customers via email and phone.
Collaborate internally to ensure customer satisfaction.
Ensure compliance with procedures in all circumstances. (CFIN entry, duties segregation of rules, etc.)
Communicate with sales teams about the problems inherent to their customers.
Know and master the products and catalogues of your domain.
Ensure daily processing, integration and unblocking of all orders received.
Follow the complete cycle of the order, from its receipt to its delivery.
Take prompt action with customers as soon as a matter arises. (quality problems, delays, significant disruptions, etc.)
Inform management in the event of significant or unusual deviations.
…
Generate export documents and coordinate shipments.
Respond to customer queries via email or phone.
Seize disputes in CFIN and resolve dispute situations (claims related to deliveries, deductions, returns, pricing conditions) in coordination with the concerned teams. (commerce – DC – pricing …)
show lessshow more
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qualifications
- Bachelors Degree or equivalent.<br>Fluency in Turkish and English.<br>Good understanding of SAP. (CFIN is a plus)<br>Comfortable with Excel. (basic formulas / TCD)<br>Basic knowledge and understanding of supply chain.<br>Knowledge of incoterms
- constraints and export documentation of FSA.<br>Excellent interpersonal skills for internal and external relations.<br>Stress resilient.<br>Customer orientation and a service mindset.
apply
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