- Deliver a superior Customer experience to our Maersk customers
- Proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly.
- Closely collaborate with other teams within and across CSO/DOC
- Act as the first point of contact for customers
- Actively build strong relationships with customers
We offer
- A truly international, open and engaging working environment in a modern working location.
- Value and team-based leadership
- Improve system & process knowledge
- A wide range of international career opportunities.
- Opportunities for personal and professional growth in a dynamic environment.
Key responsibilities
- Adhering to the standard process and customer specific IOP’s and monitor respective KPI’s
- Be the primary point of contact for customers and act as an advocate for the customer internally
- Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
- Identify and execute upselling opportunities
- Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
- Own customer experience. Lead the team to achieve best-in-class Customer Service
We are looking for
- Customer Centricity
- Composure
- Perseverant & Action Oriented
- Collaboration and Influencing
- Problem solving
- Communication effectiveness
- End-2-End process knowledge – SCM, OCE,VAS
- Product Knowledge – SCM & OCE
- Interpersonal Savvy
- Fluent Turkish and English written and spoken
Apply Now
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