Customer Care Specialist

Team Overview and Job responsibilities

We believe that today’s talents are tomorrow’s global leaders and we are eager to brighten your future! We have an exciting opportunity to join our Customer Care team in Mudanya.

The Ideal Candidate will be responsible for the following processes and tasks:

Key Activities/Responsibilities:

• Working with Production Planning, Sales, Quality and Shipment teams in a coordinated manner to keep following up all process from order intake to delivery to customer for the domestic orders.
• Communication with customers, receiving requests (Genesys) and recording (Salesforce)
• Determining action plans by meeting with the relevant departments for recorded requests
• Following the action plans for the timely realization
• Follow up on products returned by the customer
• Making allocations and controlling finish good materials inventory
• To regularly check the service levels of the followed orders in line with the annual targets, to warn the relevant sales teams about the issue.
• Following up the orders, deadline-test-inspection (FAT – factory acceptance test) organization and directing the shipment.
• Receiving the complaint and recording it in SAP, following up, finalizing the complaint by informing the relevant departments and connecting with the customer
• Working in coordination with customer complaints management representatives in a possible situation within the scope of customer satisfaction and customer complaints

Who are we looking for?

The Ideal Candidate should have the following skills:

• Bachelor Degree from related departments of universities
• 1-3 years of experience in a similar position;
• Analytical skills to make right conclusions;
• Independent and accountable approach;
• Good English language skills, both written and spoken; l SAP– knowledge or capability to learn;
• Advanced Excel knowledge;
• Good ability to adapt new IT tools.
• Actively explore and understand customer needs
• Pursue focused Innovation & Improvement
• Promotes collaboration and coordination in the organization
• Always acts as a role model, ensuring the integrity and delivering on promises
• Keeping the things simple in order to facilitate timely and focused decision making
• Achieves consistent results focusing on priorities and ensuring both effectiveness and efficiency in the process of delivery

Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills and abilities, who will enhance the quality of service and contribute to the Group’s success. Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, appreciated and free to fully express their human potential. Prysmian Group strongly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of capturing market opportunities and maximizing value for our customers and shareholders. Prysmian Group bases its decisions on principles of equality, with evaluations based on the type of position and with a focus on best practices so individuals succeed based on their efforts and skills and their alignment with applicable job requirements.

Line Mangers, Hiring Managers, HR Corporate and HR Local are responsible for ensuring that diversity and inclusion are respected during the recruiting process. Unconscious bias and stereotypes must not influence our selection processes. We look for the best candidates and for the real value they can bring into the organization. We value meritocracy. We value diversity. We turn off our bias. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

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